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Intel installation setup wizard for display adapter drivers takes so long to open

Frost_
Beginner
589 Views

So there is the 27.20.100.8935 version of the Intel UHD Graphics released back in November 6th. The reason I hadn't had it installed early on was because as soon as hit the install button on the Driver & Support Assistant page, the status would continuously be 'In progress' and it would just be stuck there. So today, I hit the install button and let it run while I watched some youtube videos. Surprisingly, when I checked my taskbar, the setup wizard was suddenly there, although I had waited for quite a long time (don't know the exact time, maybe 30 mins). I'm confused as to whether it's supposed to take this long, because the previous driver updates have been relatively quick.

I have an Alienware m17 r3 with a G-sync monitor, so the Intel UHD Graphics GPU is basically disabled and only the Nvidia GPU is used. Don't know whether that plays a role or not.

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2 Replies
Frost_
Beginner
581 Views

Edit: I tried recreating the issue and now it's been 2 hours since I pressed the install button and the setup wizard hasn't appeared. I kept the website open.

n_scott_pearson
Super User Retired Employee
573 Views

Are you sure the setup windows wasn't hiding behind the IDSA window? I have seen this occur.

...S

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