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Intel iris xe G7 on Labtop, GPU performance is too high (80%)

RTID
Beginner
1,092 Views

When I open Youtube 720P or below with full screen, GPU performance is too high
but  1080P. GPU is below 20% or exit full screen


any ideas?

workaround
- update drivers to latest : not fix
- use other web browser : not fix

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6 Replies
DhannielM_Intel
Moderator
995 Views

Hi RTID,


Thank you for posting in the community. I have some question that I would like to ask on you to further understand the situation more. Could you answer the following questions below:


  1. Can you share to me where did you download the latest driver version?
  2. Did you perform clean installation of graphics driver?
  3. Can you list down all the web browsers you have use?
  4. What is the exact model of your Laptop?


Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows


While at it, can you do this troubleshooting steps for now and please tell me what will be the outcome: High GPU Usage with Intel® Graphics When Watching YouTube* Videos. I am looking forward hearing from you.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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RTID
Beginner
975 Views

S__22962201_0.jpgThanks for reply.

Can you share to me where did you download the latest driver version? 

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

 

Did you perform clean installation of graphics driver?

not yet, I just uninstall driver and reinstall new one.

 

Can you list down all the web browsers you have use?

I has tested for 3-4 website
it occur for fullscreen mode with under 720P as website below
- Youtube.com
- bilibili.tv
but GPU will drop if it out of full screen

for other website that not affect GPU issue
- Netflix
- HBO go

 

What is the exact model of your Laptop?

Lenovo Thinkbook 14 G2 ITL

I ever toggle off for Ambient mode but not help. I will try again and feedback.

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RTID
Beginner
933 Views

just wanted to update.

I can fix this issue right now.
The Ambient mode is not issue.

because of "Super resolution" function is turned on on Lenovo Vantage app.

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DhannielM_Intel
Moderator
843 Views

Hi RTID,

 

Can you confirm if the issue has been resolved? If it is resolve, can you tell me if we can close this thread?

Also, let me know if you have other inquiry that I can assist you with.

 

Best regards,

 

Dhanniel M.

Intel Customer Support Technician

 

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DhannielM_Intel
Moderator
782 Views

Hi RTID,


I wanted to check if you have a chance to check on my previous reply. Please let me know if you need further assistance or inquiries.


Best regards,

 

Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
649 Views

Hi RTID,


Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 


Best regards,

 

Dhanniel M.

Intel Customer Support Technician


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