IntelDSA

[jayjohnelle]

Intel DDA will not scan without an error.

Have tried every suggested fix etc etc.

[BrenzL_Intel]

Hello jayjohnelle,

Thank you for contacting the Intel Community Forum. I appreciate you reaching out, and I’m here to help. To better understand the issue and provide you with accurate troubleshooting steps, please share the following information:

Troubleshooting Checks:

• Have you tried restarting your system?
• Can you verify whether the Intel® DSA Service and Intel® DSA Updater Service are running?
  • Open the Windows* search bar → type Services → locate Intel® Driver & Support Assistant.
  • If the service is not running, please right‑click and select Start.
  • If it is running, try right‑clicking and selecting Restart.
• Are there any pending Windows updates?
• Which browser are you using to run Intel DSA?
• Have you cleared your browser cache and restarted the browser?
• Have you tried using a different browser?
• Do you have any browser extensions or plugins enabled? If so, have you tested with them disabled?
• Are you using any antivirus or security software? If yes, have you attempted temporarily disabling it?
• Are you running Intel DSA with administrator privileges?
• Are you behind a corporate firewall or using a VPN?
• Did you download the latest version of Intel DSA directly from Intel’s website?

Request for System Information (SSU Logs):

To help us assess your system configuration and provide more precise support, please generate and share the Intel® System Support Utility (SSU) report:

1. Download and run the Intel® SSU tool.
2. Allow it to scan your system—this will generate a text file with your system details.
3. For reference, you may follow this guide: Help Guide for the Intel® System Support Utility.
4. Please attach the generated file with your reply.

If you have any additional questions or need further assistance, feel free to let us know. We’re here to support you.

Best regards,

Brenz L.

Intel Customer Support Technician

[jayjohnelle]

I have done all those and my Utility  report is attached

[BrenzL_Intel]

Hello jayjohnelle,

I hope you are doing well and thanks for getting back! Please try the following recommendation:

1. Go to Browser Settings (Chrome)
2. Click on Privacy and Security
3. Navigate to Site Settings
4. Scroll down to Permissions
5. Select Additional Permissions
6. Scroll to the last option, Local Network Access
7. Add intel.com under Customized Behaviors
8. Once the domain is added under “Customized Behaviors,” click on the three dots next to it and select “Allow.”

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,

Brenz L.

Intel Customer Support Technician

[jayjohnelle]

WORKED LIKE A CHARM!
Thank you so much appreciate your expertise and assistance!

[BrenzL_Intel]

Hello jayjohnelle,

You're very welcome! I'm glad to hear that the solution worked for you. Thank you for your kind words—I truly appreciate it.

Since the thread is now solved, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed. Thank you once again.

Best regards,

Brenz L.

Intel Customer Support Technician