IntelGraphicsSoftware.Service.exe Exception

[AlbertW]

On my laptop with Windows 25H2 and the latest version of the driver of Intel Graphics I get the following error in the Event Viewer:
Application: IntelGraphicsSoftware.Service.exe
CoreCLR Version: 8.0.2325.60607
.NET Version: 8.0.23
Description: The process was terminated due to an unhandled exception.
Exception Info: IGCC.Service.API.ServiceException: AdapterId=13489289
at IGCC.Service.API.ServiceGuard.Throw(ServiceResult result, String message, Exception innerException)
at IGCC.Service.API.ServiceGuard.IsNotNull(Object obj, ServiceResult result, String message, Exception innerException)
at IGCC.Service.Handlers.GraphicsRequestHandler.GetProperty(IGraphicsController gfxController, GraphicsAdapterId adapterId, GraphicsPropertyGroupId groupId, GraphicsPropertyId id)
at IGCC.Service.Handlers.GraphicsRequestHandler.GetProperty(GraphicsPropertyRequestData requestData, IGraphicsController gfxController)
at IGCC.Service.Handlers.GraphicsRequestHandler.<>c__DisplayClass11_0.<PerformPropertyQueryAsync>b__0(IGraphicsController gc)
at IGCC.ThreadLockedResource`1.ThreadProc()
at IGCC.ThreadLockedResource`1.ThreadProc(Object obj)

[PatrickV_Intel]

Hi AlbertW,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• The exact make and model of your laptop
• The troubleshooting steps you have already performed
• Any recent changes made to the system before the issue began
• A copy of your Event Viewer logs for further analysis

Additionally, please generate and share the System Support Utility (SSU) logs from your system.

Please refer to this link for the steps: How to get the How to get the Intel® System Support Utility Logs on Windows*

If you have any questions, please let us know. Thank you. 

Best regards, 

Patrick V. 

Intel Customer Support Technician  

[AlbertW]

Hi Patrick,
The error came after the update of the latest driver version of Intel Graphics.
As attachment, you will find the ssu.txt file with all information about my system.
In Event Viewer in the last starts of Windows I didn't have anymore this error.

Best regards,

Albert

[PatrickV_Intel]

Hi AlbertW,

Thank you for the update.

Since the issue was resolved after updating the graphics driver, I’d like to check if you still need any further assistance. If not, may we proceed with closing this thread?

If you have any questions, please let us know. Thank you.  

Best regards,  

Patrick V.  

Intel Customer Support Technician

[PatrickV_Intel]

Hi AlbertW,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions.

Thank you.

Best regards,  

Patrick V.

Intel Customer Support Technician 

[PatrickV_Intel]

Hi AlbertW,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Patrick V.

Intel Customer Support Technician