Iris Xe graohic stripes issue

[KEWIN02]

Hey intel, 

I have the same issue as mentioned in this post:

https://community.intel.com/t5/Graphics/Intel-R-Iris-R-Xe-shows-Black-Stripes-in-Rayman-Legends/td-p/1513655

 And this post:

https://community.intel.com/t5/Graphics/Graphical-Glitches-in-Iris-Xe-playing-Rayman-Legends-Black/td-p/1493819

Is there still no solution known to this issue?

[DeividA_Intel]

Hello KEWIN02,  

Thank you for posting on the Intel® communities. I understand you would like to know if there is a fix for the issue with Rayman Legends.

I will check this request internally to make sure I get you the right information. I will get back to you as soon as I have any information.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Alberto_R_Intel]

Hello KEWIN02, I just received an update on this matter.

After reviewing the case, we would like to let you know that while running the game, we got prompted about an update of something related to Ubisoft Connect which allowed us to launch the game. Please try that and install all the possible updates available to be able to run the game.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello KEWIN02, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello KEWIN02, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician