IrisXe graphics driver and monitor HZ problem

[Erdinc]

I am using Huawei D15 i5 1155g7 with irisXe GPU. I am using this laptop with Samsung Essantial 4 (S43GC) which supports 100hz. When I uploaded the latest version of intel irisXe software my refresh rate suddenly dropped to 75hz. I tried some of previous version of software but nothing changed. Additionally I tried to erase whole software with using DDU with the guide of intel website, my refresh rate back to normal which is 100hz.
It is strange problem due to some software fault. I can provide you any information that you need. Could you help me in the matter of this subject?

[Erdinc]

Here is my edid test (in the attachments) I saw from previous and similar subjects and I thought it may help.

[DeancR_Intel]

Hi Erdinc,

Thank you for posting in the Community.

I appreciate your efforts for providing the details with the issue you have encountered. Could you please let me know your preferred method of communication for receiving assistance? Whether you prefer engaging through here on community or dedicated web portal, I want to make sure we connect with you in the most convenient way.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Erdinc]

Hello Dean,

I would like to continue in here on community, so everyone can benefits.

Thanks

[Erdinc]

I would like to go in community.

[DeancR_Intel]

Hi Erdinc,

Upon checking internally, you have another ongoing case with regards to this issue; to avoid further confusion can I close this thread and continue with the ongoing case?

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Erdinc,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Erdinc]

Yes you can close this case I want to continue on support section.

[DeancR_Intel]

Hi Erdinc,

Thank you for the confirmation. As such, I will now be closing your thread.  

Best regards, 

Dean R. 

Intel Customer Support Technician