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LBuch4
Beginner
315 Views

Is there a fix for an Intel Graphics UHD 620 that was working for two months on my new Dell Inspiron 13 7000 in the application Lightroom Classic CC but now crashes every few minutes?

 
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2 Replies
AlHill
Super User
82 Views

You need to contact Dell for assistance. Dell is solely responsible for support of your laptop.

Also, you should use ONLY the drivers provided by dell and not the Intel generic drivers, and you should be on Windows 10, version 1903.

 

Doc

 

AndrewG_Intel
Moderator
82 Views

Hello LBuch4,

 

Thank you for posting on the Intel® communities.

 

We noticed that you are being assisted via a support case regarding this issue. In order to avoid duplication of effort, we will proceed to close this thread and the assistance will continue under the support ticket.

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

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