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Issue with IDSA constantly spamming the update notification window

Monique_Intel
Moderator
2,580 Views

This is Monique with Intel.  There is a known error for some IDSA users of our latest version released on July 28 (v20.8.30.5)  stating the IDSA update notification window in the lower right corner is continually popping up and causing a constant chiming sound. If you are experiencing this issue, please zip and post your IDSA files here to help us troubleshoot this.  The location for the IDSA logs can be found at c:\ProgramData\Intel\DSA\Logs 

 

Thanks for your help,

Monique with Intel Corporation

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11 Replies
Bughi
Beginner
2,516 Views

Hello, I have this issue with this IDSA version. Here are my logs

InfoTech
Beginner
2,474 Views

This is happening to many of our laptops. They are all Lenovo. I have attached logs. For now i have disabled notifications.

cklepp
Beginner
2,376 Views

Thank you for looking into this issue. Logs are attached.

Monique_Intel
Moderator
2,372 Views

@InfoTech  @Bughi  @cklepp This is Monique with Intel.  Thank you for providing the information, as it helped our team debug the issue.

We have released a fix for this notification loop on July 31 3:45p PST with version 20.8.30.6.  Once you update, please let us know if the fix resolved the spamming notification.

Thank you,

Monique with Intel Corporation

Bughi
Beginner
2,338 Views

The update fixed the issue for me. Thank you!

dmartsar
Beginner
1,400 Views

Hello. After update the graphics drivers, constanly sapmming the update notification. Here are my logs

 

Monique_Intel
Moderator
1,373 Views

@dmartsar  Hi and thank you for reaching out to us.  The files you provided are not the ones we need for our investigation.  Please go to c:\ProgramData\Intel\DSA (the ProgramData folder may be hidden, if you do not see it, change the View settings in Explorer to check the box for "hidden items").  Zip all contents of that folder and attach that zip here.

Thank you,

Monique with Intel Corporation

dmartsar
Beginner
1,362 Views
dmartsar
Beginner
1,360 Views

Hi. I can't  attach the content of download folder because exceed the maximun size. I attach a screen capture. Thanks

Monique_Intel
Moderator
1,311 Views

@dmartsar   Thank you for all the information.  I've provided it to our developers and we'll post any findings to this thread.

Thanks for your patience,

Monique with Intel Corporation

Monique_Intel
Moderator
1,196 Views

Hi @dmartsar  and thank you for your patience.  Our developers have root-caused the issue to our application's handling of cached items being stale, so we are improving the handling of this and a fix will be included in our next release, planned for early February.'

Thank you for bringing this issue to our attention.

Monique with Intel Corporation

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