Issue with IDSA constantly spamming the update notification window

[Monique_Intel]

This is Monique with Intel.  There is a known error for some IDSA users of our latest version released on July 28 (v20.8.30.5)  stating the IDSA update notification window in the lower right corner is continually popping up and causing a constant chiming sound. If you are experiencing this issue, please zip and post your IDSA files here to help us troubleshoot this.  The location for the IDSA logs can be found at c:\ProgramData\Intel\DSA\Logs 

Thanks for your help,

Monique with Intel Corporation

[Bughi]

Hello, I have this issue with this IDSA version. Here are my logs

[InfoTech]

This is happening to many of our laptops. They are all Lenovo. I have attached logs. For now i have disabled notifications.

[cklepp]

Thank you for looking into this issue. Logs are attached.

[Monique_Intel]

@InfoTech  @Bughi  @cklepp This is Monique with Intel.  Thank you for providing the information, as it helped our team debug the issue.

We have released a fix for this notification loop on July 31 3:45p PST with version 20.8.30.6.  Once you update, please let us know if the fix resolved the spamming notification.

Thank you,

Monique with Intel Corporation

[Bughi]

The update fixed the issue for me. Thank you!

[dmartsar]

Hello. After update the graphics drivers, constanly sapmming the update notification. Here are my logs

 

[Monique_Intel]

@dmartsar  Hi and thank you for reaching out to us.  The files you provided are not the ones we need for our investigation.  Please go to c:\ProgramData\Intel\DSA (the ProgramData folder may be hidden, if you do not see it, change the View settings in Explorer to check the box for "hidden items").  Zip all contents of that folder and attach that zip here.

Thank you,

Monique with Intel Corporation

[dmartsar]

posted

[dmartsar]

Hi. I can't  attach the content of download folder because exceed the maximun size. I attach a screen capture. Thanks

[Monique_Intel]

@dmartsar   Thank you for all the information.  I've provided it to our developers and we'll post any findings to this thread.

Thanks for your patience,

Monique with Intel Corporation

[Monique_Intel]

Hi @dmartsar  and thank you for your patience.  Our developers have root-caused the issue to our application's handling of cached items being stale, so we are improving the handling of this and a fix will be included in our next release, planned for early February.'

Thank you for bringing this issue to our attention.

Monique with Intel Corporation