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Issues with Intel® Driver & Support Assistant. "Oops! Something went wrong during the scan."

Mario_Vacéllos
Beginner
488 Views
I've always used the intel driver update assistant.
But for 30 days I can no longer update my video driver.
The oops something went wrong message always appears.
How can I fix this problem?

 

I already uninstalled the Driver and Support Assistant. 
I reinstalled but the problem remains.
 
Mario_Vacllos_0-1681350071219.png

 

 
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Jean_Intel
Employee
454 Views

Hello Mario_Vacéllos,

 

Thanks for posing into the Intel Communities. We understand that you are experiencing issues when trying to update your drivers using the Intel® DSA.

 

For this issue, you should try the following:

  • Clear the browser cache and close the browser.
  • Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge Legacy.
  • Try disabling your Ad Blocking extension and privacy-related extension on the Intel® Driver & Support Assistant (Intel® DSA) webpage.

 

In case the issue persists, you should  try reinstalling the Intel® DSA :

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
418 Views

Hello Mario_Vacéllos,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
398 Views

Hello Mario_Vacéllos,,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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