Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
18276 Discussions

Jumping login screen and desktop with wallpaper - NOT with solid color desktop

wimdmr
Beginner
392 Views

Dear support,

My screen jumps horizontally at the windows lock and login screen and at the windows desktop when a background picture is selected in the desktop theme. Sometimes there is for a short time distorted blue screen followed by a restart, usually i am able to login before that.

It is NOT doing this when a solid background color is selected as background...

it is also NOT happening with a background picture selected in the theme, while 'external' non-Windows applications are maximized... (Chrome, iTunes, Games, blender, ...)

it IS also happening with certain Windows apps Maximized (settings, Snip & Sketch)...

updated windows and intel drivers to the last version.. not helping. any ideas please? thanks

below screens from intel command center

attached a photo of the problem

 

Seems to be an issue with the windows desktop manager?

Any suggestions are very welcome, I like to use a desktop picture again 🙂

 

in games all is fine, with MacOS all is also fine (it's a Macbook Pro 13 2020 i7)

/////////////////////////////////////////////////////////////////////////////

Device name DESKTOP-H9LPIEL
Processor Intel(R) Core(TM) i7-1068NG7 CPU @ 2.30GHz 2.30 GHz
Installed RAM 32,0 GB (31,8 GB usable)
Device ID CD327FD2-665B-4E90-9C78-035255FDCC9D
Product ID 00330-80000-00000-AA650
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

///////////////////////////////////////////////////////////////////

Edition Windows 10 Pro
Version 21H2
Installed on ‎23/‎12/‎2021
OS build 19044.1466
Experience Windows Feature Experience Pack 120.2212.3920.0

//////////////////////////////////////////////////////////////////

wimdmr_0-1642856842317.png

//////////////////////////////////////////////////////////////////////////////

wimdmr_1-1642857115146.png

//////////////////////////////////////////////////////////////////////////////

0 Kudos
1 Reply
AndrewG_Intel
Moderator
358 Views

Hello @wimdmr

Thank you for posting on the Intel® communities.


We understand that your system is an Apple* device "Macbook Pro 13 2020 i7".

We would like to inform you that Apple* has explicitly requested all support inquiries or issues be addressed directly to them. This also applies to Apple* devices running supported Windows operating systems. You should be able to contact Apple* Support staff here: https://support.apple.com/.


Having said that, we will proceed to close this thread now from our side.

Best regards,

Andrew G.

Intel Customer Support Technician


Reply