Keep getting the attached error?

[Bobby_Brown]

Hi there,

I have no knowledge of computers, so have no idea if the above category is the correct one!

I'm being told that the Intel drivers need updating but each time I go to do this I get the attached error. What do I need to do please?

Thanks

[CM_Intel]

Hello Bobby_Brown,

Thank you for posting your query on the Intel Community Forum!

Thank you for reaching out and for explaining the situation. Please don’t worry at all you're in the right place, and we’ll guide you through this step by step. We understand that you’re receiving a message indicating that Intel drivers need to be updated, but you’re encountering an error when trying to do so. Thank you for attaching the error message.

To assist you further, Could you please try the steps below and see if it helps resolve the issue?

• Open your web browser settings
• Go to Privacy and Security
• Click on Site Settings
• Scroll down to Permissions
• Select Additional Permissions
• Scroll to the bottom and click on Local Network Access
• Under Customized Behaviors, add: "Intel.com"
• Once added, click the three dots next to it and select Allow
• After making these changes, please try running the Intel DSA again.

For more information, you may follow the below articles attached.

1.Error On Chrome* or Edge*: "Sorry, something went wrong while trying...

2.Intel® Driver & Support Assistant (Intel® DSA) Results in “Sorry,...

If the issue persists, feel free to let me know, I’ll be happy to continue assisting you.

Thankyou for your understanding.

Best regards,

CM

Intel Customer Support Technician

[Bobby_Brown]

Hi there,

Brilliant that worked a treat. I had no idea my browser was blocking my updates.

Many thanks

[CM_Intel]

Hello @Bobby_Brown ,

I hope you’re doing well.

Thank you for getting back to us. That’s wonderful to hear I’m really glad everything worked out successfully for you!

If you have any additional questions or need assistance with anything else, please don’t hesitate to reach out. We’re always happy to support you. Otherwise, kindly let us know if we may proceed with closing this enquiry.

Thank you for your understanding and cooperation.

Best regards,

CM

Intel Customer Support Technician

[CM_Intel]

Hello Bobby_Brown,

I hope this message finds you well.

Thank you for your update. We are pleased to hear that the issue has been resolved successfully.

As there have been no further questions or concerns, we will proceed with closing this inquiry at this time. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you for your time, understanding, and cooperation.

Best regards,

CM

Intel Customer Support Technician

[Resolutions404]

It’s heartening to see such a patient, empathetic exchange. @CM_Intel deserves high praise for his clarity; navigating the complexities of browser security settings for someone who has "no knowledge of computers" is a masterclass in accessible support. He/She didn't just fix a driver error; he/she fixed the "invisible" wall between the user and their hardware. Kudos to @Bobby_Brown as well for providing a clear screenshot and following the steps perfectly—it’s a great example of how effective communication can solve even the most frustrating technical hurdles.

For any "Super Users" watching this thread, CM's fix is a definitive "pro" move. Modern browsers have tightened Private Network Access security, often blocking the Intel DSA from talking to local hardware. Adding intel.com to the local network allow-list is the correct surgical fix that maintains security while restoring functionality. Alternatively, simply using a non-Chromium browser like Firefox can sometimes bypass these specific local network restrictions entirely.

Your friendly neighbourhood user