Graphics
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LENOVO 20KTA001GE laggy graphics

fabianK92
Beginner
584 Views

Hi, 

I experience laggy graphics with my ThinkPad. 
I had this problem a couple of months before until I installed Lenovo Vantage & Intel Driver & Support Assistant. Updates were installed and BIOS was also updated. It was very fluent then. 

When do I notice the laggy graphics? 

e.g.

- moving a window is delayed

- switching tabs in google chrome, also when I close a tab and the following moves to the position of the closed tab
- typing something into the "search field" at the task bar
- every page in the internet which contains graphics load longer than usual 

The small blue loading circle often turns up during the lags. 

According to Lenovo & Intel all software is up-to-date. 

My system:

BIOS 

Version
R0PET69W (1.46 )

MAINBOARD
Version "Not Defined"

OS
Microsoft Windows 10 Pro 64-bit
21H1 (10.0.19043)

CPU
Intel Core I5-8250U @ 1,6 Ghz

Graphics
Radeon RX 550
Intel UHD Graphics 620

Audio 
Conexant SmartAudio HD
Intel Display-Audio

Network
Realtek 8822BE W-LAN
802.11ac PCI-E NIC
Realtek PCIe GbE Family Controller

RAM (upgraded to 16GB)

HDD
Samsung SSD 970 EVO Plus 500GB


Thank you for your suggestions to help solving my problem! 

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6 Replies
David_G_Intel
Moderator
509 Views

Hello fabianK92


Thank you for posting on the Intel️® communities. Please share with us the following information:

  • When did this issue start?
  • What is the version of the Intel graphics driver?
  • Did you try other driver versions?
  • Does this happen randomly or every time?
  • Did you complete all Windows updates?


Regards, 

David G 

Intel Customer Support Technician 


fabianK92
Beginner
461 Views

Hi David, 

I think I noticed it on Saturday but that's not really helpful since I can't remember what happened right before that. 

  • Driver Version: 30.0.101.1340
  • Haven't tried other Driver Versions. Which one should I try? How do I deinstall and install older ones properly? 
  • It happens the whole time more or less severe
  • Checked manually for Windows Updates and found two - installing them didn't make a difference


Regards
Fabian

David_G_Intel
Moderator
418 Views

Thank you for the update. To install a new driver, please follow the steps from the article:

 

After that:

1. Try without a driver. Follow steps 7 to 14 from the article.

2. Update the driver, the latest version is 30.0.101.1404

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

3. Try a previous driver from the same link

 

Please let us know the outcome.

 

Regards, 

David G 

Intel Customer Support Technician

 

David_G_Intel
Moderator
394 Views

Were you able to check the previous post?  

Let us know if you still need assistance.   


Best regards,  

David G.  

Intel Customer Support Technician  


fabianK92
Beginner
354 Views

Sorry, I was busy a couple of days and was now able to follow your instructions. 
Problem is solved! Graphics are fluent again! Thanks very much! 
Had to deinstall twice until "Microsoft Basic Display Driver" appeared. 
I installed the newest driver 30.0.101.1404.

Thank you for your help and guidance!

David_G_Intel
Moderator
352 Views

We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.  


Best regards,  

David G  

Intel Customer Support Technician  


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