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Beginner
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La pantalla se pone negra por unos segundos

Buenas:

Quisiera que me ayuden con un problema que tengo con mi laptop Lenovo su sistema operativo es Wimdows 8. Desde que prendo la laptop aparece negro, cuando termina de prender, la pantalla recien se prende, luego segun voy usando, se apaga unos segundos luego vuelve a prenderse sola, pero hay veces que ya no se prende, solo vuelve a prenderse cuando toco el boton para encender la laptop y aparece como si hubiera estado en modo suspendido. Esto sucede con cualquier aplicacion que este usando en la laptop, no tengo instalado ningun tipo de juego. Agradeceria su ayuda. Gracias.

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Moderator
85 Views

Hello Grabiela,

 

Thank you for posting on the Intel* Community.

 

Our support is only provided in English. To better assist you, we used a translator tool.

 

Please provide the below information:

 

  • When did the issue start? (After an update, after change settings, etc)
  • Is the PC connected to the power supply when this happens?

 

Please run the following tool and attach the report generated. 

  

Intel® System Support Utility (Intel® SSU) 

 

  • Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

Best regards,

Maria R.

Intel Customer Support Technician

 

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Beginner
72 Views

Buenas:

El problema de la pantall oscura sucede este o no conectado la fuente de alimentacion, haya o no actualizado las aplicaciones.

Le envio el informe anteriormente solicitado, de acuerdo a la aplicion que me envio antes. 

Gracias por su pronta respuesta.

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Moderator
66 Views

Hello Grabiela,


Thank you for the information provided.


The workaround that we can recommend for the issue you are experiencing is a clean installation of the graphics drivers. However, in the Lenovo and Intel website, your Operating System is not listed as a compatible one. You can check the drivers available here:


Lenovo*:

https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g40-30-note...


Intel*:

https://downloadcenter.intel.com/download/29802/Intel-Graphics-Driver-for-Windows-15-33-?product=855...


Since you are using Windows* 8 the drivers are not compatible (only for Windows* 7, 8.1,10). In this case, our best recommendation is to update the Operating System and then proceed to update the drivers available on the Lenovo Website. Also, you can contact Lenovo, and request assistance if your Laptop came with Windows* 8 installed, since they do not have customized drivers available, and that can cause instability and performance issues on your system.


Best regards,

Maria R.

Intel Customer Support Technician


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Highlighted
Moderator
57 Views

Hello Gabriela,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


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Highlighted
Moderator
52 Views

Hello Gabriela,


We have not heard back from you, so we will close this thread. If you need further assistance, please create a new thread. 

 

Best regards,  

Maria R.  

Intel Customer Support Technician  

  


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