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Some times when I power on my computer I have a few screen resolutions options to choose from. But most of times not.
What is wrong with my computer?
I tried updating my Intel Graphics Driver to the latest version, still the probem remains.
I don't want/need a too fancy screen resoultion, but I want to use something like 1280x800
DRIVERS DETAILS (from Intel auto-detect service)
GRAPHICS INFORMATIONGraphics Product [1]http://www.intel.com/p/en_US/support/highlights/gr Intel®HDGraphics2500orIntel®HDGraphicsGraphics Driver Version 10.18.10.42763D AccelerationYesHardware Transform & Lighting Support YesVideo Memory1.5 GBVertex Shader Support 5.0Pixel Shader Support 5.0Microsoft DirectX* Version 11.0Link Copied
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Hello rafaelvidal,
I would like to recommend you to please complete a manual install, for the latest driver available with the Intel® HD Graphics 2500:
http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html inhttp://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Windows® 10 and Windows 8*/8.1*
https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33] (Version: 15.33.43.4425 (Latest) Date: 5/13/2016)
If the issue persists, please reply with the following information:
-Which will be the model of your laptop or desktop board?
-If it is a laptop, which will be the model of the monitor? and which type of cable or connection are you using?
-Which Operating System are you using?
-Which processor do you have?
Hope I can hear from you soon.
Regards,
Angie.
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-Which will be the model of your laptop or desktop board?
Motherboard: MSI
Model: MS-7788
-If it is a laptop, which will be the model of the monitor? and which type of cable or connection are you using?
Desktop
-Which Operating System are you using?
Windows 7 32bit
-Which processor do you have?
Intel(R) Pentium(R) CPU G2020 @ 2.90GHz, 2900 Mhz
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Hello rafaelvidal,
Thanks for the information provided.
I would like to confirm 2 more details:
Which graphic driver do your have?
And, have you installed the driver that I have provided to you?
I am looking forward to hearing from you.
Best regards,
Angie
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rafaelvidal,
I am following up your thread, and I wanted to check if you need further assistance on this matter. If yes, please provide the information requested in post # 3 in order to proceed.
Regards,
Amy.
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yes, I did installed the one driver you provided.
No, it didn't work.
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Hello rafaelvidal,
For testing porpuses, could you please install the following drivers and let me know if the issue persists with any of them.
https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]
Version: 15.33.42.4358 (Previously Released)
Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]
Version: 15.33.35.4176 (Previously Released)
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Hello rafaelvidal,
For testing porpuses, could you please install the following drivers and let me know if the issue persists with any of them.
https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-%3Fproduct%3D81501 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]
Version: 15.33.42.4358 (Previously Released)
https://downloadcenter.intel.com/download/24825/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]
Version: 15.33.35.4176 (Previously Released)
Please let me know how it goes in order to further assist you if required.
Best regards,
Angie
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Hello rafaelvidal,
I would like to confirm a few details more, in order to continue with the investigation.
-This change on the available resolutions that you see, happens when you connect your desktop to one monitor?
-Are you connecting your desktop to the same monitor when you see the change?
-Which will be the model of the monitor?
-If the issue is related to one monitor, could you please provide me with the model?
-If you are using more than one monitor, or if you exchange the monitor when you connect your desktop, could you please provide me with both models?
Hope I can hear from you soon.
Best regards,
Angie
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1-This change on the available resolutions that you see, happens when you connect your desktop to one monitor?
It happens sporadically. It isn't predictable.
Tonight, I turned on my computer and all the resolution options were there.
By the time of this post the options are all there.
2-Are you connecting your desktop to the same monitor when you see the change?
Yes.
Always the same monitor. I never change.
3-Which will be the model of the monitor?
Samsung SyncMaster 592v
4-If the issue is related to one monitor, could you please provide me with the model?
Not applicable.
I never change the monitor.
-If you are using more than one monitor, or if you exchange the monitor when you connect your desktop, could you please provide me with both models?
That's not the case.
I could maybe try to connect to a different monitor to see if it enables other resolutions than 800x600 and 1024x768.
SCREEN RESOLUTIONS OPTIONS
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Hello rafaelvidal,
I would like you to please try the next steps:
-First, try to connect everything with a different cable.
-Then try to connect it to a different monitor.
Please let me know how it goes in order to further assist you if required.
Hope I can hear from you soon.
Best regards,
Angie
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Hello rafaelvidal,
I would like to confirm if you were able to get any different results; or any positive results of the previous steps that were suggested.
In case if you need further assistance do not hesitate to reply back.
I am looking forward to hearing from you.
Regards,
Angie.
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