Lagging with Intel iRIS Xe

[Brine]

So i am having problem with my laptop graphics card. It lags too much when i try to play games on my laptop, games like Stray, Assetto Corsa or Minecraft, screen froze and sometimes it crashes and go black screen. Happened twice that a blue screen occured saying " 😞 a problem has occured" or "crashed". I really need help because i can't play anything. Other then that if i want to use discord and if i stream, it lags very very much and sometimes screen get glitch (i've attached a video).

Clicking on app once opens 10x windows

I've run a test on my laptop with "FurMark2 x64", and it showed me that problems are only with graphic card and nothing else

Graphic Card: Intel iRIS Xe Graphics 

I need help as soon as possible please!

Best regards 🙂

[JeanetteC_Intel]

Hello Brine,

Thank you for posting in Intel Communities.

To better understand the issue you're experiencing, I would appreciate more details about your system. Please provide the following information:

1. Have the games you mentioned previously run smoothly on this laptop, or have they always had issues?
2. If they worked well before, what recent changes occurred before the issue started?
3. When the games lag, have you checked if the laptop is overheating? If so, what temperatures have been recorded, and which application did you use to monitor the CPU temperature?
4. Please describe the performance issues (lagging) as clearly as possible. For example, does it lag or freeze when entering specific sections?
5. Share screenshots or describe the graphics settings used in the game.

Additionally, I would greatly appreciate it if you could share your system configuration so we can thoroughly investigate and provide an accurate solution. You can do this by downloading the Intel® System Support Utility for Windows*. Once downloaded, launch SSU.exe.

• Scan: Check the box for Everything.
• Click Scan.
• Review: When scanning is complete, click Next.
• Click Save (.txt).
• Attach the SSU log file in your reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Brine,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Brine]

Im very sorry for not replying back for this long times, I still have problems with my graphics

1) Yes, when i first got those games, they ran very smoothly on this laptop.

2) It used to work very good before, The issues started after i got the game called "Stray" from steam, It also ran very smoothly at first but then it started to lag, and also then other things started to lag too

3) yes i checked, my laptop overheats when i run the games

4) when i enter any game it takes very much time to enter, it also sometimes crashes saying "program not responding" and if it enters, it lags very badly like i can't handle it. I am running Stray on very low graphics and it still lags. The other thing is It also cant handle live wallpapers from wallpaper engine from steam. It is lagging very badly.

- I've tried the Intel Support Utility For Windows and nothing changed actually

I really wanna play my games! 

Thank you for your time 

[JeanetteC_Intel]

Hello Brine,

As I haven't heard back from you, I will proceed with closing this thread. If you need assistance in the future, please feel free to submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel® Customer Support Technician