Community
cancel
Showing results for 
Search instead for 
Did you mean: 
GBarr13
Beginner
604 Views

Lot and lots of artifacts and graphical issues

Latest Beta driver 27.20.100.8425 extremely buggy, causing graphical issues in almost every game, screen capture doesnt work properly in every software i am aware, games in windowed mode flickering the UI like crazy, how the hell this driver even got released, even non beta drivers are sh*t, i ve been complaining in the forums about this since last year, seems like its time to change to AMD, really disapointed, seems like every new driver has more and more glitches and none improvement whatsoever.

0 Kudos
11 Replies
IntelSupport
Community Manager
586 Views

Hello GBarr13,

 

Thank you for posting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration.

 

Please provide us with the following system reports:

 

Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

 

  1. Intel® SSU Download link
  2. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
  3. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  4. Click on the menu where it says "Summary" to change to "Detailed View".
  5. To save your scan, click on "Next", then "Save".

 

DxDiag* report

  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.

 

Also,

 

  1. Please provide a detailed description of the issue
  2. SW or Apps version used to replicate the issue
  3. Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
  4. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
  5. Does these issues persists if you roll back the graphics driver (stable)?

 

Wanner G.

Intel Customer Support Technician

 

GBarr13
Beginner
583 Views

Video is already attached

I am using the driver 26.20.100.7262 that windows update provided and no problems

You can test any game in windowed borderless mode, CSGO is one of the games that flickers the ui, and others have artifacts on the screen.

Also screen capture don t work properly. 

IntelSupport
Community Manager
559 Views

Hello GBarr13,


Thank you for your response.


  • Does the game/application failure occur if you use the latest generic driver available at the Download Center? Please perform a clean installation of the driver, and let us know if the issue persists:


1. Download the latest DCH driver from downloadcenter.intel.com and save it on your Desktop.


Intel® Graphics - Windows® 10 DCH Drivers Version: 27.20.100.8336

https://downloadcenter.intel.com/download/29674/Intel-Graphics-Windows-10-DCH-Drivers?product=126790


2. Disconnect from the Internet.

3. Uninstall any existing DCH Graphics driver via Start > Settings > Apps & Features.

4. Uninstall the (DCH) Intel® Graphics Control Panel/Intel® Graphics Command Center via Start > Settings > Apps & Features.

5. Restart the computer.

6. In Device Manager > Right-click on "Intel® HD Graphics".


If "Microsoft Basic Display Adapter" is already listed skip to step#10.

7. Select "Uninstall device".

8. Enable the option "Delete the driver software for this device" and click "Uninstall".

9. Restart the computer.

Repeat steps #6 through #9 until "Intel® HD Graphics" changes to "Microsoft Basic Display Adapter")

10. Install the driver downloaded in step #1.

11. Restart the computer.

12. Reconnect to the Internet.

13. Restart the computer.


If problem persists, please provide clear steps to replicate the issue. If possible, please provide a screenshot or a video (e.g. link)


Wanner G.

Intel Customer Support Technician


GBarr13
Beginner
548 Views

Still does with stable driver : https://www.youtube.com/watch?v=ixyZ6_n1Vhg&feature=youtu.be

just to be clear, some of the broken graphics of the video i dont see in my screen, only in the recording and the streamlabs preview, but the background i could see, very strange behavior, and you can notice how laggy the recording is because of this, in older drivers it didn't happen, Discord screen share is almost impossible, very laggy.

IntelSupport
Community Manager
519 Views

Hello GBarr13,


Thank you for your response.


According to the reports attached, you are running a Microsoft* Windows* 10 Pro Insider Preview. The purpose of Windows* Insider Preview builds is to allow people to test new features and software that may be introduced in future releases. Microsoft* expects to receive valuable feedback in order to make improvements.


When running a preview build, systems are prone to instability, which may cause Windows* to stop responding while running applications or performing a specific task. It may also have bugs and errors since these versions are not stable.


In this scenario, what we are going to do is test the latest drivers (stable and beta) with Windows* 10 2004 May 2020 Update build 19041. If possible, we would like to know if you are able to test the latest drivers while running a stable version of Windows* 10.


Wanner G.

Intel Customer Support Technician


GBarr13
Beginner
508 Views

Sure i will try in a stable version of the Windows, but i have to wait until a new stable version, Windows don't allow downgrade.

however, even running Windows Insider Preview with an old driver (26.20.100.7262) this problem don't exist

IntelSupport
Community Manager
492 Views

Hello GBarr13,


Thank you for your response.


We will post an update soon.


Wanner G.

Intel Customer Support Technician


wormy
Beginner
461 Views

windows intel processor system driver software always seems to be slow for some reason and stops working

Sebastian_M_Intel
Moderator
410 Views

Hello GBarr13, 

 

Thank you for patiently waiting for a response. 

 

We tried replicating this behavior internally and this was the outcome: 

 

  • Used StreamLabs OBS to do the recording of CS:GO gameplay (game settings used as indicated on gameplay.intel.com, please see the attachments for the recommended settings) 
  • Tested with the driver 27.20.100.8336 on Windows 10 2004 and the gameplay was not affected, we could not see artifacts or flicker, tested in Windowed and Fullscreen modes. 
  • The recording itself came out clean (no artifacts or flickering) although the recording wasn't smooth, several frames skipped during recording. However, this is expected when the same system handles gameplay + recording. 

 

Based on that, we would highly appreciate if you try the following: 

 

  • Use a Windows* stable version, if possible, the Windows* 10 2004 version, and try the driver version 27.20.100.8336, if that driver does not work, you can also try the latest driver available in our download center, the driver version 27.20.100.8476. Remember to perform a clean installation. 

 

1. Download the latest DCH driver from downloadcenter.intel.com and save it on your Desktop. 

2. Disconnect from the Internet. 

3. Uninstall any existing DCH Graphics driver via Start Settings Apps & Features

4. Uninstall the (DCH) Intel® Graphics Control Panel/Intel® Graphics Command Center via Start Settings Apps & Features

5. Restart the computer. 

6. In Device Manager > Right-click on "Intel® HD Graphics". 

Note: If "Microsoft Basic Display Adapter" is already listed skip to step #10. 

7. Select "Uninstall device". 

8. Enable the option "Delete the driver software for this device" and click "Uninstall". 

9. Restart the computer. 

Note: Repeat steps #6 through #9 until "Intel® HD Graphics" changes to "Microsoft Basic Display Adapter") 

10. Install the driver downloaded in step #1. 

11. Restart the computer. 

12. Reconnect to the Internet. 

13. Restart the computer. 

 

  • In case you are not able to use other Windows* version than the insider one, you can also try this latest driver version 27.20.100.8476 with the current Operating System you have and let us know about the outcome. 
  • Otherwise, you might want to report the insider problems with Microsoft* since they will probably appreciate the feedback for this OS version. 

 

Regards, 

 

Sebastian M.  

Intel Customer Support Technician.  

 

Sebastian_M_Intel
Moderator
385 Views

Hello GBarr13,  

 

Were you able to check the previous post and see the information provided? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M.   

Intel Customer Support Technician.   


Sebastian_M_Intel
Moderator
357 Views

Hello GBarr13,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


Regards,  

  

Sebastian M.   

Intel Customer Support Technician.   


Reply