MPC 1.9.10 crash on playing video on intel uhd 620

[zhenjie]

[n_scott_pearson]

We need a lot more information than this if you want any kind of analysis to be possible.

Please download and run the Intel System Support Utility for Windows. Select all data categories, generate the report and then have the tool Save the report to a file. Don't try to use the Submit capability; it doesn't work. Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

It would also be helpful if you ran DXDIAG and produced a text report from it as well.

...S

[zhenjie]

report in attachment

[n_scott_pearson]

They will also want to know what video they can play to reproduce this.

...S

[zhenjie]

MP4:

1080p
WEBRip
x264
AAC5.1

I am playing this video using SVP AviSynth Filter + MPCx64

this crash will make mouse become loading cursor can only using task manager to force close MPC back to normal 

[zhenjie]

I think is not video format problem almost all video same

this picture middle actually have a not responding mouse loading 

[zhenjie]

DxDiag.exe
report

[zhenjie]

these video is will have this problem:

[BeanSub&FZSD&LoliHouse] Jujutsu Kaisen - 24 [WebRip 1080p HEVC-10bit AAC ASSx2].mkv

Wonder.Woman.1984.2020.1080p.WEBRip.x264.AAC5.1-[YTS.MX].mp4

Zack.Snyders.Justice.League.2021.1080p.WEBRip.x264.AAC5.1-[YTS.MX].mp4

[n_scott_pearson]

Any video that you can provide a URL for?
...S

[zhenjie]

please notice these file is for personal use only.

[DeividA_Intel]

Hello zhenjie,  

Thank you for posting on the Intel® communities.   

I do appreciate the files provided. In order to better assist you, please provide the following:  

1. Was the MPC (Media Player Classic) working fine with the previous driver version?

2. Are you able to roll back the driver version?

- If not, use this https://downloadcenter.intel.com/download/30148/Intel-Graphics-Windows-10-DCH-Drivers

3. Have you run all Windows updates, including the optional?

4. Have you tried with the drivers provided by the laptop manufacturer?

5. Have you get in contact with the laptop manufacturer to get more details?

6. Have you performed a BIOS update?

7. Can you share a video where we can see the issue itself? Use your phone to take the video or an app to record the screen

8. If possible, provided some steps to replica this issue.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[zhenjie]

That crash bug did not appear again in recently video that I downloaded.

1. Was the MPC (Media Player Classic) working fine with the previous driver version?

Yes, but I am not sure if this driver. Because not very often this bug appears.

2. Are you able to roll back the driver version?

Yes, I can if needed, but not sure whether this bug happened before the last driver or only this driver.

3. Have you run all Windows updates, including the optional?

Yes

4. Have you tried with the drivers provided by the laptop manufacturer?

Yes

5. Have you get in contact with the laptop manufacturer to get more details?

I manufacturer is MOUSE PC, and my laptop is 2017 version already don't have any new update

6. Have you performed a BIOS update?

manufacture latest BIOS update is done.

7. Can you share a video where we can see the issue itself? Use your phone to take the video or an app to record the screen

Next time if this bug happen again I will video record by my phone.

8. If possible, provided some steps to replica this issue.

Not sure how to recreate this bug, I will try my best next time when some video crashed.

[DeividA_Intel]

Hello zhenjie, 

Thank you so much for the information provided. I would like you to try the following as a test:

1. Try with the previous driver version and check if the issue appears.

- https://downloadcenter.intel.com/download/30148/Intel-Graphics-Windows-10-DCH-Drivers

2. If possible, try to reinstall MPC and any of the tools you use to play the videos.

3. Using the current driver (27.20.100.9316), play any of the videos that gave the issue. Because you mentioned that with the last video you did not see the issue.

- [BeanSub&FZSD&LoliHouse] Jujutsu Kaisen - 24 [WebRip 1080p HEVC-10bit AAC ASSx2].mkv

- Wonder.Woman.1984.2020.1080p.WEBRip.x264.AAC5.1-[YTS.MX].mp4

- Zack.Snyders.Justice.League.2021.1080p.WEBRip.x264.AAC5.1-[YTS.MX].mp4

4. If possible, try to play any of the previous videos on another system (Laptop, PC, friend's computer) and share the system that you used (model, graphics, driver version, processor, etc).

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello zhenjie, 

Were you able to check the previous post? Or, did you receive the same issue again?

Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[zhenjie]

Not sure still have this problem, because I have reinstalled window 10. So far now is don't have this problem. If in future have this problem again I will report the bug.

[DeividA_Intel]

Hello zhenjie, 

Thank you for the update, I understand that this issue was random and since you reinstalled the operating system, you have not faced the same problem so far. We will appreciate any future reports of this behavior.

I would like to know if you agree to close this thread since you have not faced the issue since you reinstalled windows.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello zhenjie,

I just want to know if it is fine for you if I close the current thread? You can always open a new one if the issue appears again.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[zhenjie]

Ok close it thanks