I have a Windows 10 PRO INTEL NUC ( i7-10710U ) computer with MS Office Home&Business 2019 installed and I use 2 4K displays (one connected via display port and another via hdmi cable).
Computer is fully updated (Windows, Office and INTEL drivers via Intel driver assistant).
Since I bought the computer in December 2020 I'm experiencing problems with Outlook, especially with the message window. It often happens that part of the window acts like is frozen (can't click on anything or can't select text from the body of the message), but on the other hand part of the window works just fine (for example the menus).
As I'm writing this post I'm writing a new email and the status of the message window is:
- frozen/irresponsive: message body (text), ribbon/menu
- working: from, to and cc fields
I have no similar problems whatsoever with other Office products (Excel, Word) or other Windows products.
What I have already tried:
- complete reinstall of Windows (with hard drive format)
- complete reinstall of MS Office 32-bit (2x times)
- uninstall MS Office 32-bit and a fresh install of MS Office 64-bit
- manual reinstall of Intel graphics drivers (3x times)
- (un)checking the enable graphic acceleration in Outlook options
Nothing helped.
Any ideas what could be the issue?
Thank you.
M