Main display not showing full Hz on startup and fixed when restarted

[Ben444333]

When I start my pc my main display whitch is a 2k 165Hz screen go to 60Hz and in windows only shows a max of 120Hz when clicking on that is sets my display to 1080p if not 720p turning by pc off and on agen from windows or the power button does not fix it but restarting my pc does for some reason also if I play a game befor I restart my pc the games fps only go's to 60 but after restarting and making sure my main display is set to 165Hz at 2k the game will then go to 165 fps.

system info

CPU: Intel I7 10700k clock to 4.8Ghz (5Ghz crashes now)

Ram: (4x8) 32 GB of Corsair Vengeance RGB Pro DDR4

Motherboard: MSI MPG Z490 GAMING EDGE Wi-Fi Motherboard ATX

Drives

boot: Samsung 970 EVO Plus 500 GB PCIe NVMe M.2

storage drives

{

Samsung 970 EVO Plus 2 TB PCIe NVMe M.2

Seagate FireCuda HDD 4 TB at 7200 RPM

USB WD Elements25A3 10 TB HDD

}

GPU: Intel ARC A750

Displays

Main: MSI MPG ARTYMIS 273CQR Curved Gaming Monitor - 27 Inch, 16:9 WQHD (2560 x 1440)

Second: MSI MAG ARTYMIS 242C Curved Gaming Monitor - 23.6 Inch, 16:9 Full HD (1920 x 1080)

[Ben444333]

OS is windows 11 and is up to date

[DeancR_Intel]

Hi Ben444333,

Thank you for reaching out regarding the refresh rate issue you're experiencing with your main display. I understand how frustrating it can be when your screen doesn't perform as expected, and I'm here to assist you in resolving this problem.

To address the issue, I recommend updating to the latest graphics driver for your Intel ARC A750. The current version is 32.0.101.6972, and you can download it from the following link: Intel Arc & Iris Xe Graphics Windows Driver. Performing a clean installation of the driver may help ensure optimal performance. Clean Installation of Intel® Graphics Drivers in Windows*

If the clean installation does not resolve the issue, I suggest using Display Driver Uninstaller (DDU) to completely remove any remnants of previous drivers before reinstalling the latest version. You can download DDU from the following link: DDU Download. How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

If you prefer a faster communication method, please let me know if a phone call would be more convenient for you. I can also offer remote assistance via Quick Assist to help diagnose and resolve the issue.

Thank you for your cooperation and patience. Please let me know if you have any other questions or need further assistance.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Ben444333]

Thanks it seems to be an intermittent issue. I had to restart my pc yesterday, but just started my pc today and I don't need to.

I think it could be the time it takes for the GPU to get all the info from the display, and if the display goes to standby for too long seems to cause the problem.

Also don't know if it is a problem with Windows 11 or the drivers as it did update a day or two after the drivers updated so it could be that.

[DeancR_Intel]

Hi Ben444333,

I'm glad to hear that your Graphics is working now. Let me further check this internally and will get back to you once I have the necessary information.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel · Accepted solution]

Hi Ben444333,

It seems that the issue does not relate with your graphics on your system. With that being said, I will proceed to close this thread and no longer be monitored.

Best regards, 

Dean R. 

Intel Customer Support Technician