Monitor hertz fps issue

[Greggod666]

I have a monitor thats 320 hertz but for some reason when i go to settings i can only go up to 144 hertz?

[Mike_Intel]

Hello Greggod666,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the complete model of your Graphics controller?
2. What is the brand and model of the monitor?
3. Was it working fine before?
4. If yes, what was the last change made in the system before the issue started?
5. What are the troubleshooting steps that you tried so far?
6. For me to review the hardware and the installed drivers, please help generate the SSU logs of the system. Please refer to the link below for the steps.

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[MUC]

Unfortunately, your information isn't very detailed. However, there are three WQHD monitors on the market with 320 Hz:
GIGABYTE M27Q3
AOC Q27G4SRU
ASUS ROG Strix XG27ACMS

2560 x 1440 @ 144 Hz corresponds almost exactly to what can still be transmitted via HDMI 2.0 TMDS. HDMI ports on laptops are often limited to this standard, as are some Intel Arc A-series graphics cards.

Use the DisplayPort protocol !

If you have a graphics card in your computer, establish a direct DisplayPort > DisplayPort connection.

If you have a laptop with Thunderbolt 4 or USB Type-C w/ DisplayPort 1.4a, use one of these cables:

• Zeskit MAYA 8K Bi-Directional USB-C to DisplayPort 1.4 Cable
• Club 3D USB Type C Cable to DP 1.4 (CAC-1557)
• Cable Matters USB-C to DisplayPort Cable - 8K Ready (201036)
• Cable Matters Premium Braided USB C to DisplayPort 1.4 Cable (201336)

Please refer to your device's user manual to confirm the specification and functionality of the USB Type-C port.

[Mike_Intel]

Hello Greggod666,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

@MUC

Thanks for the input.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Greggod666,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician