My FPS suddenly drops after playing a while

[Ririanna]

I was playing League of legends but my FPS suddenly drops 1-10 in after 35th minute. Than I tried play Genshin but same thing happens in Genshin too. I tried update my driver to latest and it didn't work so I searched the same issue in intel community and than I download 100.8476 version driver and it didn't work too. Please help me

Graphics: Intel UHD graphics
Processor: İ5-1035G1

[DeividA_Intel]

Hello Ririanna,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® UHD Graphics for 10th Gen Intel® Processors.  

In order to better assist you, please provide the following:  

1. What is the operating system installed, as well as the version and build?

2. What is the brand and model name of your laptop?

3. Does this issue happen with an external monitor?

4. When did the issue start? Is it recent?

5. What is the BIOS version installed?

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Ririanna]

My operating sistem is Windows 10 pro 64bit. Version 22H2 
Brand Model is HP 250 G7 Notebook PC 
No I didn't try it on  external monitor/ I don't have any  external monitor 
The issue still continues. It started 5 days ago 
BIOS version is F.33 

I don't understand. I didn't do any update when it happened. I tried driver version 101.2125 and It didn't work too. Please help me I can't play any games

[DeividA_Intel]

Hello Ririanna, 

Thanks for the confirmation. Based on the information provided, try the following:

1. Try to install the latest BIOS version (F.45). You have to get in contact with HP for the steps to install it.

2. Set the BIOS settings to default?

3. Try with the drivers from HP:

• https://support.hp.com/us-en/drivers/selfservice/hp-250-g7-notebook-pc/24381316

4. Try the Intel drivers:

• Steps: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html
• Driver: https://www.intel.com/content/www/us/en/support/articles/000057389.html

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Ririanna]

I updated my bios and driver(clean install) like as you said but I have still same issue. I think It's about the driver version. I downloaded the latest version but It didn't worked. Which driver version should I use?  

[DeividA_Intel]

Hello Ririanna, 

Thanks for the confirmation. Based on your response, please try the following:

1. If the drivers from HP (customized) did not work, try the ones from Intel (generic).

2. Update the display's firmware, if available

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Ririanna]

I tried this but It didn't worked too. Do you have another Intel UHD graphics driver suggestion? I'm using the latest one.

[DeividA_Intel]

Hello Ririanna, 

Thanks for the confirmation. I would like to investigate this issue further, please provide the following:

1. Can you take a picture of the game settings?

2. Can you provide a video where I can see the issue?

3. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

4. Provide the Report for Intel® Graphics Drivers: 

• https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Ririanna]

This issue happens in all games. My league of legends settings in lowest too and I have same issue in there too. 
In the video It's after the 25th minute in the game. Fırst 25 minute game was normal and I can play it but after 25th minute when I click the mouse character moves 5 seconds late when I clicked. I'm thinking of reseting my computer. DO you think It will work? 

[DeividA_Intel]

Hello Ririanna, 

Thanks for the video and the picture. Based on the report that you sent, you are using the graphics driver version "27.20.100.8476" and the latest one from intel is version "31.0.101.2125".

Can you test the latest driver from Intel?

Driver: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html

Steps: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Ririanna]

I'm sorry. It didn't worked too.
I was reset my computer but I have still FPS drops in games after playing a while. I'm not sure what is the problem

[DeividA_Intel]

Hello Ririanna, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Ririanna]

Thank you I'll wait for your reply

[DeividA_Intel]

Hello Ririanna, 

Thanks for your comprehension. I would like to let you know that I am still investigating this issue and as soon as I have any information I will inform you.

Regards,  

Deivid A. 

Intel Customer Support Technician

[DeividA_Intel]

Hello Ririanna, 

Thanks for your patience. Based on the investigation performed, I would like you to know that with this low memory onboard it's pretty sure that OS will offload some data to disk swap space which is way much slower than RAM. This means in this case old and slow hard drive, which may cause a slowdown in the application.

You may consider to:

1. For this notebook class, I do not recommend you use high resolutions (like 4k resolution).

2. Before testing/playing games all not relevant apps should be closed.

3. When testing both games please monitor CPU/GPU/MEM/HDD usage and CPU temp.

Also, this laptop is rather for educational purposes or some low-demanding office tasks than playing games, but it's possible with some older titles or when settings are set to very low. The recommendation might be a RAM upgrade to 16GB (which is max on this platform) and add m.2 storage because there's such a slot. Then operating system should be installed on this faster storage.

You can check the requirements of the game in the file attached.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Ririanna,  

After checking your thread, I would like to know if you have any other questions.

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Ririanna,  

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician