My HDMI monitor often cannot be detected but VGA can. I attempted to reinstall the driver but failed

[yesing]

My HDMI monitor worked perfectly in past times. but recently it often cannot be detected, not always. this usually happens after compuer have worked for hours and I turned off the monitor. my anthoer VGA moniter can work. in this situation, when they share the same compter, only the VGA one can be detected.  I attempted to reinstall the driver to solve this but failed. i need your help. thank you

[Jean_Intel]

Hello yesing,

Thank you for posting in the Intel Communities. We would be more than glad to assist you regarding your problem.

• You mentioned that the issue started recently. Was there any software or hardware update before the issue started?
• Are you using any type of adapter to connect the HDMI monitor?
• We understand that there is an error when trying to update the driver. Unfortunately, we are unable to translate the error message. Could you try to describe to us the details listed in the error message?
• We would like to have more details about your system. Please, share with us the system reports using the following:
• We would like to have more details about your system. Please, share with us the system reports using the following:
• Intel®️ System Support Utility (Intel®️ SSU)
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."
• Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello yesing,

We are jumping in your thread to check if you have been able to gather the information we requested before. Please note that the information we requested would help us to better assist you.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello yesing,

Since we have not heard back from you, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.