My color depth can't be set to 8 bits

[Andrey666]

My color depth can't be set to 8 bits, installed latest drivers on intel uhd 730 and monitor drivers. My monitor supports 8-bit color depth. "

[AlHill]

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

[Andrey666]

text file:

[DeividA_Intel]

Hello Andrey666,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Provide the Report for Intel® Graphics Drivers: 

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

2. The 8-bit configuration was working before?

3. What is the model name of your monitor?

4. Have you updated your BIOS (latest 1.60)?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Andrey666]

Hi

1. I can't provide the report, because it returns error "Can't create error report"
2. When I plugged monitor to laptop, it was 8bit 1920x1080 on monitor
3. ASUS VE228
4. My version of BIOS is P1.10, 04.03.2021

[Andrey666]

I updated BIOS (1.60) - it not helped

but now I can create a report for Intel® Graphics Drivers: 

[Andrey666]

I updated BIOS (1.60) - it not helped

but now I can create a report for Intel® Graphics Drivers: 

[Andrey666]

I updated BIOS (1.60) - it not helped

but now I can create a report for Intel® Graphics Drivers: 

[Andrey666]

I updated BIOS to 1.60.

Report for Intel® Graphics Drivers: 

[Andrey666]

I uninstalled Intel graphics drivers and rebooted PC, color depth of monitor was 8bit. I reinstalled Intel graphics drivers and rebooted again and color depth returned to 6bit...

proof:

[DeividA_Intel]

Hello Andrey666, 

Thanks for the information provided.

In order to continue further, I would like to confirm the following information:

1. Have you tried with ASRock drivers?

- https://www.asrock.com/mb/Intel/H510M-HVS/index.asp#Download

2. Have you tried Intel's previous driver (27.20.100.9466)?

- https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Andrey666]

1. yes

2. yes

the color depth is 6 bits.

[Andrey666]

for a couple of days, I rebooted my new computer about 20 times, which I recently bought, began to lag only because I can't put an 8-bit color. I will never buy intel processors again in my life.

[DeividA_Intel]

Hello Andrey666, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.      

Intel Customer Support Technician 

[Andrey666]

How long do I have to wait for your answer?

[DeividA_Intel]

Hello Andrey666, 

In order to help you further please try/provide the following:

1. A clean installation of the Intel drivers:

- Driver: https://www.intel.com/content/www/us/en/download/19344/30579/intel-graphics-windows-dch-drivers.html

- steps: https://www.intel.com/content/www/us/en/support/articles/000057132/graphics.html

2. Try with a different monitor/TV.

3. What is the connection that you are using (HDMI-HDMI, DP-DP, adapters)?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Andrey666]

1. this did not solve my problem.

2. I don't have another monitor or TV

3. I don't use adapters, my monitor connects to the motherboard via VGA

[DeividA_Intel]

Hello Andrey666, 

Thanks for the update, 

I do appreciate the information provided, allow me to check further on this situation and I will let you as soon as I have any details.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello Andrey666, 

In order to continue further, I would like to confirm the following:

1. Based on motherboard specifications, it has a DVI port, not VGA. Are you using any kind of adapter to connect the monitor?

2. Both motherboard and the display have HDMI connectors, can you try with HDMI to verify if the limitation is on the port?

3. To connect the laptop to the monitor which type of connection did you use?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Andrey666]

1. no (see the attached photos)

2. my monitor does not have hdmi (see the attached photos)

3. VGA

[DeividA_Intel]

Hello Andrey666, 

I do appreciate the information and pictures provided. I will proceed to check this situation further and let you know about any updates.

Regards,    

Deivid A.  

Intel Customer Support Technician