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My color depth can't be set to 8 bits

Andrey666
Beginner
3,655 Views

My color depth can't be set to 8 bits, installed latest drivers on intel uhd 730 and monitor drivers. My monitor supports 8-bit color depth. "

0 Kudos
32 Replies
AlHill
Super User
2,926 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Andrey666
Beginner
2,910 Views

text file:

DeividA_Intel
Moderator
2,867 Views

Hello Andrey666,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  



1. Provide the Report for Intel® Graphics Drivers: 

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 


2. The 8-bit configuration was working before?


3. What is the model name of your monitor?


4. Have you updated your BIOS (latest 1.60)?




Regards,  


Deivid A. 

Intel Customer Support Technician 


Andrey666
Beginner
2,860 Views

Hi

1. I can't provide the report, because it returns error "Can't create error report"
2. When I plugged monitor to laptop, it was 8bit 1920x1080 on monitor
3. ASUS VE228
4. My version of BIOS is P1.10, 04.03.2021

Andrey666
Beginner
2,808 Views

I updated BIOS (1.60) - it not helped

but now I can create a report for Intel® Graphics Drivers: 
Andrey666
Beginner
2,809 Views
I updated BIOS (1.60) - it not helped
Andrey666
Beginner
2,809 Views
I updated BIOS (1.60) - it not helped
Andrey666
Beginner
2,837 Views

I updated BIOS to 1.60.

Report for Intel® Graphics Drivers: 

Andrey666
Beginner
2,830 Views

I uninstalled Intel graphics drivers and rebooted PC, color depth of monitor was 8bit. I reinstalled Intel graphics drivers and rebooted again and color depth returned to 6bit...

proof:

DeividA_Intel
Moderator
2,797 Views

Hello Andrey666, 



Thanks for the information provided.



In order to continue further, I would like to confirm the following information:



1. Have you tried with ASRock drivers?

- https://www.asrock.com/mb/Intel/H510M-HVS/index.asp#Download


2. Have you tried Intel's previous driver (27.20.100.9466)?

- https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers





Regards,  


Deivid A. 

Intel Customer Support Technician 


Andrey666
Beginner
2,782 Views

1. yes

2. yes

 

the color depth is 6 bits.

Andrey666
Beginner
2,772 Views

for a couple of days, I rebooted my new computer about 20 times, which I recently bought, began to lag only because I can't put an 8-bit color. I will never buy intel processors again in my life.

DeividA_Intel
Moderator
2,729 Views

Hello Andrey666, 


  


Thank you for the information provided 


  


I will proceed to check the issue internally and post back soon with more details. 


  


Best regards, 


Deivid A.      

Intel Customer Support Technician 


Andrey666
Beginner
2,702 Views

How long do I have to wait for your answer?

DeividA_Intel
Moderator
2,693 Views

Hello Andrey666, 



In order to help you further please try/provide the following:




1. A clean installation of the Intel drivers:

- Driver: https://www.intel.com/content/www/us/en/download/19344/30579/intel-graphics-windows-dch-drivers.html

- steps: https://www.intel.com/content/www/us/en/support/articles/000057132/graphics.html


2. Try with a different monitor/TV.


3. What is the connection that you are using (HDMI-HDMI, DP-DP, adapters)?






Regards,  


Deivid A. 

Intel Customer Support Technician 


Andrey666
Beginner
2,678 Views

1. this did not solve my problem.

2. I don't have another monitor or TV

3. I don't use adapters, my monitor connects to the motherboard via VGA

DeividA_Intel
Moderator
2,653 Views

Hello Andrey666, 



Thanks for the update, 




I do appreciate the information provided, allow me to check further on this situation and I will let you as soon as I have any details.




Regards,  


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
2,640 Views

Hello Andrey666, 



In order to continue further, I would like to confirm the following:



1. Based on motherboard specifications, it has a DVI port, not VGA. Are you using any kind of adapter to connect the monitor?


2. Both motherboard and the display have HDMI connectors, can you try with HDMI to verify if the limitation is on the port?


3. To connect the laptop to the monitor which type of connection did you use?





Regards,  


Deivid A. 

Intel Customer Support Technician 


Andrey666
Beginner
2,622 Views

1. no (see the attached photos)

2. my monitor does not have hdmi (see the attached photos)

3. VGA

DeividA_Intel
Moderator
2,586 Views

Hello Andrey666, 



I do appreciate the information and pictures provided. I will proceed to check this situation further and let you know about any updates.




Regards,    


Deivid A.  

Intel Customer Support Technician  


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