My display freezes after updating to the latest arc a750 driver (driver version - 31.0.101.4314).How

[Dibbo]

pls help me

[Pointerflow]

Same issue with the driver version 4314 on my pc. After installing the new driver and rebooting system after logging in to windows the system freezes. When reverting to the old driver 4255 everything works as expected. Please help

[tawrus80]

Many others are experiencing the same issue here;

https://community.intel.com/t5/Graphics/arc-a750-display-freeze-after-updating-to-latest-driver/td-p/1481188/jump-to/first-unread-message

So far it seems to be related to older hardware and possibly not having Resizable BAR enabled.

[Andres_Intel]

Hello all,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having freezing issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• Is the Resizable Bar enabled?
• What troubleshooting steps have you done?
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Dibbo]

No, resizable bar was not enabled.
Tried different ram brand, windows 11, tried safe mode driver installation, tried on fresh windows 10, nothing worked. But after enabling resizable bar the freezing issue got fixed. I think intel should fix this problem for old hardware compatibility and also enable fan curve because this gpu runs extremely hot under load.

[Pointerflow]

Hey,

my PC uses a A380 graphic card.

Shall I open a new issue or shall we collect the information here too, because it seems like a general issue of freezing systems on older hardware. In my case there is no option for resizeable bar in bios. 

[Andres_Intel]

Hello Dibbo,

Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

If you need help with the temperature, please post a new question.

@Pointerflow please post a new question related to your issue, for better assistance.

Best regards, 

Andres P.  

Intel Customer Support Technician