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My intel UHD graphics 620 doesnt work

iceonmyneeeck
Beginner
532 Views

HP ProBook 440 G5. Videocard Intel UHD Graphics 620 isnt started. Drivers are new.

Возникла проблема с запуском устройства PCI\VEN_8086&DEV_5917&SUBSYS_837B103C&REV_07\3&11583659&0&10.

Имя драйвера: oem9.inf
GUID класса: {4d36e968-e325-11ce-bfc1-08002be10318}
Служба: igfx
Нижние фильтры:
Верхние фильтры:
Проблема: 0x0
Состояние проблемы: 0xC00000E5

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4 Replies
AlHill
Super User
525 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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iceonmyneeeck
Beginner
523 Views
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DeividA_Intel
Moderator
448 Views

Hello iceonmyneeeck, 



I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back to the email sent.


  

Regards,  

Deivid A.  

Intel Customer Support Technician  



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DeividA_Intel
Moderator
430 Views

Hello iceonmyneeeck, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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