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mHeik1
Beginner
530 Views

My laptop screen most of the time showing black screen Intel GPU 530

My laptop screen is showing black screen most of the time, last week it worked twice only. I have formatted the laptop and install a fresh copy of Windows and updated the Intel driver to the latest update using Intel tool. I noticed that in the display section of Intel configuration window it doesn't recognize the laptop screen as attached while it recognizes the external screen only when connected as attached. I have attached the laptop configuration as well.

3 Replies
AlHill
Super User
52 Views

Are you using the driver provided by your laptop manufacturer? If not, you should be. Do not use the Intel driver on your laptop.

 

Doc

 

mHeik1
Beginner
52 Views

it is the original one provided by the laptop manufacture

AlHill
Super User
52 Views

But you said "and updated the Intel driver to the latest update using Intel tool. ". This means you are using the Intel driver, and not your manufacturer's drive.

 

Whatever the case, support for your laptop comes from your laptop manufacturer. Please contact them for support.

 

Doc

 

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