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Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Não consigo instalar a versão Versão: 30.0.101.1191 do Driver Intel DCH Windows

Henrikereys
Beginner
272 Views

Sempre que tento instalar o driver acima, o processo não conclui, terminando com uma mensagem como "algo não deu certo" - Windows 11.  Encaminho o log em anexo para verificação.

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3 Replies
Alberto_R_Intel
Moderator
258 Views

Henrikereys, Thank you for posting in the Intel® Communities Support.


Just to let you know, we only provide support in English language and currently, we are using a translation tool.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

When did you purchase it?

Were you able to install the graphics drivers before on this same machine?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which specific Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
236 Views

Hello Henrikereys, I just wanted to check if you saw the information posted previously and if you still need assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
219 Views

Hello Henrikereys, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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