NUC8i7HNB - Can't get audio on HDMI TV Connection (only video)

[JohnKuzma]

Connected successfully to display video but not able to get audio working, not recognizing the HDMI as a playback for sound. (other devices connected with same HDMI cable audio/video works) 

Also tried to find updated BIOS to see if that would fix the issue but the download location is not accessible.

https://www.intel.com/content/www/us/en/download/743885/bios-update-hnkbli70.html

Thanks, John

[LeonWaksman]

Hi John,

Download the latest BIOS version 070 from Asus (the support for NUC was moved to Asus). 

After BIOS update, reset your BIOS to default settings.

Leon

[JohnKuzma]

Leon,

Thanks for your response.

I had received the BIOS update from ASUS support but that still didn't resolve the issue but I found another post response from you regarding applying both the Intel Graphics and AMD Radeon graphics drivers (both are required on this NUC) and now I see the AMD driver in the Sound devices on the HDMI playback device and the sound functioning so that was the key.

Also, thanks for providing the link to ASUS support area for all the drivers (moved over from Intel) for the NUC8i7HNK, that helped in resolving another error I was having for a missing device driver.  After some more searching and digging on ASUS's support website, I was able to get to the same area.

John 

[Senkuchan]

You can follow the following links on how to troubleshoot the issue:

https://www.intel.com/content/www/us/en/support/articles/000006796/intel-nuc.html

https://www.intel.com/content/www/us/en/support/articles/000032598/intel-nuc.html

However, for further assistance, I suggest contacting Asus support because as of January 16, 2024, ASUS has taken over the Technical and Warranty Support for Intel’s NUC 7 through NUC 13 Systems. Please reach out to https://www.asus.com/support. All software, firmware, BIOS support, and security advisories will be supported through ASUS as well.

For more information, you can check the following links:

Customer Support Services for Intel® NUC Products Has Transitioned to ASUS as of January 16, 2024:

https://www.intel.com/content/www/us/en/support/articles/000097279/intel-nuc.html

[NUC] NUC Service, Support, and Warranty Transition FAQs: https://www.asus.com/us/support/faq/1051445/