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17635 Discussions

Netflix black out all the time with Intel HD 630

DLeun6
Beginner
578 Views

please see attached bugs report and kindly help.

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1 Solution
DLeun6
Beginner
278 Views
Actually found out it is the problem of the HDMI cable Replaced anotrhr cable and problem is gone Weird. Thx Donald Leung

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5 Replies
AndrewG_Intel
Moderator
278 Views

Hello DLeun6,

 

Thank you for posting on the Intel® communities.

 

We noticed that you currently have an internal case describing the same issue. We would like to know if you prefer to continue to support through the internal case or through the community.

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

DLeun6
Beginner
279 Views
Actually found out it is the problem of the HDMI cable Replaced anotrhr cable and problem is gone Weird. Thx Donald Leung
AndrewG_Intel
Moderator
278 Views

Hello DLeun6,

 

Thank you for sharing the steps you took to solve the issue and hope it will help other community members experiencing the same issue.

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

phimle
Beginner
278 Views

 

I got the same error as you, I replaced the hard drive containing Windows 7 instead of Windows 10. After that I didn't get the error, I could watch movies on Netflix without any problems.

SOliv71
Beginner
278 Views

hey @phimle,

I think this is caused by a hardware conflict error. Windows 7 and windows 10 do not affect the above error

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