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Beginner
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New LG Led tv shows no input when connecting to gateway dx4860 with hdgrafics2000 through HDMI, worked before upgraded TV

I have a gateway DX4860 with an Intel HD Graphics 2000 card. I had been using the HDMI cable on an older LCD TV. I bought a new LG LED TV and plunged it in and it will not work. I have the computer also connected to a monitor. two Screen set up. I updated the drivers and the TV worked until i restarted the computer and now it does not work again. When i restart the computer the screen pops up on both the TV and the monitor but when the login screen comes up the TV goes to a no input screen.

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Community Manager
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chirocox: Thank you very much for contacting the Intel® Graphics communities. We will do our best to try to fix this problem.

 

 

In regard to this scenario, the problem could be related to compatibility between the PC and the TV, normally that happens when you try to connect a device that is not that new, such as the DX4860 with a new device like in this case the LG LED TV.

 

 

Additionally, there are some TV's that allows you to do a firmware update on them, you can always visit the manufacturer's web site to check on that:

 

http://www.lg.com/us/support http://www.lg.com/us/support

 

 

Same thing with the DX4860, we recommend to install the graphics drivers provided by the manufacturer of it, I looked for them but for some reason there are no results when I enter the model you gave us:

 

http://www.gateway.com/gw/en/US/content/drivers-downloads http://www.gateway.com/gw/en/US/content/drivers-downloads

 

 

At this point if you have the option, you can always try a different HDMI cable or a different monitor, if it works with a different TV or monitor that will indicate it is a compatibility problem, also you can try to test the device using just the TV that it is not working in a single configuration.

 

 

Since the DX4860 works with the Intel® HD Graphics 2000, we also can try to install the drivers available in our web site, remember there will be no drivers for Windows® 10, so if you are using that Windows version, this kind of scenario might be expected:

 

32bit:

 

https://downloadcenter.intel.com/download/24970/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit?p... https://downloadcenter.intel.com/download/24970/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit?p...

 

64 bit:

 

https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?prod... https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?prod...

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Beginner
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The TV using the same HDMI cable works fine with my macbook. It seems to be a compatibility problem. I can make it work TV work with My DX4860 if I install the new drivers, it works great till I put the computer to sleep or restart the computer, it then will not work any more. If I then roll back the drivers it works with the TV until I restart the computer again. Back and forth I go every day. So I update driver or roll back the drivers every time I turn on the computer and it works fine. A bit annoying to do that everyday but for the time being it works.

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Community Manager
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chirocox: Thank you very much for providing that information. We are sorry to hear the issue persists, and as you mentioned it seems to be a compatibility problem, in this case that will be the workaround to make it work since it is very unlikely there will be newer graphics drivers for the Intel® HD Graphics 2000 controller.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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