Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20971 Discussions

New driver-101.4502 can't use Thunderbolt4 dock for hdmi display

HaoChen
Beginner
1,309 Views

Environment:

Thunderbolt4 dockhub:Dell WD22TB4

OS:Windows11 22H2

Processor:11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz

Description

My computer using WD22TB4 dock,and an HDMI display is connected.When I install new driver of 101.4502, my computer won't sleep or shutdown properly. From update history,I found the old version is 31.0.101.3959.After installing the old version, the problem is gone.

Version 101.4502 can only use the hdmi port of computer iteself.

Hope new driver could solve this problem.

Thanks.

0 Kudos
7 Replies
Jose_Intel
Employee
1,279 Views

Hello @HaoChen

 

Thank you for posting on the Intel️® communities.   

 

I am sorry to hear that you have problems with Intel® Iris® Xe Graphics, and I’ll be more than happy to help you.

 

Does the dock work if you use the beta version 31.0.101.4514?

 

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

 

Best regards,

Jose B.

Intel Customer Support Technician


0 Kudos
HaoChen
Beginner
1,262 Views

Hi,Jose_Intel

Thanks for your adivce!

I tried the viersion of 31.0.101.4514, and the problem still exists.

 

Please check the attachment for the report.

0 Kudos
Jose_Intel
Employee
1,248 Views

Hello @HaoChen

 

Thank you for the information. I am sorry to hear that the issue persisted with the Beta version.

 

Let us check this internally, as soon as we have an update we will let you know by posting here.

 

Best regards,

Jose B.

Intel Customer Support Technician


0 Kudos
Jose_Intel
Employee
1,190 Views

Hello HaoChen

 

Thank you for your patience.

 

Please answer the following:

·      Have you tried using the same dock station and cable and a different monitor?

·      Does the issue happen using a straight connection from the computer port to the display?

·      Have you contacted the manufacturer for validated docking stations?

 

Also, please keep in mind that Intel does not recommend using any kind of adapters and cannot guarantee 3rd party products/adapters will work as expected.

 

You can have more information here: Using Video Cable Adapters, Splitters and/or Docking Stations in Computers not Manufactured by Intel

 

Best regards,

Jose B.

Intel Customer Support Technician


0 Kudos
HaoChen
Beginner
1,066 Views

Hi,Jose

Here are the answers:

1. Have you tried using the same dock station and cable and a different monitor?

I have't try same dock station with different monitor.

2. Does the issue happen using a straight connection from the computer port to the display?

This would not happen,when I using a straight connection from the computer port to the display.

3.Have you contacted the manufacturer for validated docking stations?

Yes, the dock station is a validate product.And I updated the firmware to the latest.

HaoChen_0-1689923233952.png

 

0 Kudos
Jose_Intel
Employee
1,153 Views

Hello HaoChen

 

We hope you are doing fine. 

 

Were you able to check the previous post? 

Let us know if you still need assistance. 

 

Best regards,  

Jose B.   

Intel Customer Support Technician 


0 Kudos
Jose_Intel
Employee
1,119 Views

Hello HaoChen

 

We hope you are having a nice day. 

  

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best regards. 

Jose B.  

Intel Customer Support Technician. 


0 Kudos
Reply