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Windows 11 CodeIntegrity Errors

disturbinglyzen
Beginner
2,333 Views

Hello,

 

I have a laptop with Intel UHD Graphics and an nVidia GeForce RTX 3060 as its GPUs, and for the last month or so, I've been getting constant freezing and occasional blue screens from the Intel UHD Graphics drivers, and after restarting, and checking Event Viewer, I see dozens of messages similar to the below:

Log Name: Microsoft-Windows-CodeIntegrity/Operational
Source: Microsoft-Windows-CodeIntegrity
Date: 7/10/2023 11:15:53 AM
Event ID: 3033
Task Category: (1)
Level: Error
Keywords:
User: SYSTEM
Computer: LAPTOP-NK358UEM
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\ProgramData\Microsoft\Windows Defender\Platform\4.18.23050.5-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5802b1615520e41c\igd10iumd64.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-CodeIntegrity" Guid="{4ee76bd8-3cf4-44a0-a0ac-3937643e37a3}" />
<EventID>3033</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>111</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-07-10T16:15:53.5135434Z" />
<EventRecordID>157395</EventRecordID>
<Correlation ActivityID="{1fc5ee96-b349-0006-1914-c71f49b3d901}" />
<Execution ProcessID="5768" ThreadID="11512" />
<Channel>Microsoft-Windows-CodeIntegrity/Operational</Channel>
<Computer>LAPTOP-NK358UEM</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="FileNameLength">119</Data>
<Data Name="FileNameBuffer">\Device\HarddiskVolume3\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5802b1615520e41c\igd10iumd64.dll</Data>
<Data Name="ProcessNameLength">98</Data>
<Data Name="ProcessNameBuffer">\Device\HarddiskVolume3\ProgramData\Microsoft\Windows Defender\Platform\4.18.23050.5-0\MsMpEng.exe</Data>
<Data Name="RequestedPolicy">7</Data>
<Data Name="ValidatedPolicy">1</Data>
<Data Name="Status">3221226536</Data>
</EventData>
</Event>

Can anyone assist me with this issue? I've been able to confirm that igd10iumd64.dll is part of the driver package for Intel UHD Graphics, but I don't see any way to correct the signing level for the driver.

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5 Replies
Hugo_Intel
Employee
2,310 Views

Hello disturbinglyzen


Thank you for posting on the Intel Communities. I am sorry you are experiencing random freezes and crashes on your system with Intel Graphics.


In order to better assist you, please create a log file with the Intel® System Support Utility and attach it to your response to get more information on the hardware configuration. 


Best Regards,


Hugo O.

Intel Customer Support Technician.


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disturbinglyzen
Beginner
2,306 Views

Hello Hugo,

Thank you for the quick response. I have attached the log from SSU below.

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Hugo_Intel
Employee
2,269 Views

Hello disturbinglyzen


Based on the log file that you shared with us, I see that you are currently using the latest driver provided by your system manufacturer. Please let's first try reinstalling that driver by doing a clean installation. You can download it from your system manufacturer's website.


If the issue persists, do the same clean installation but with our latest generic driver version 31.0.101.4502.


Best regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
2,197 Views

Hello disturbinglyzen

  

I hope you are doing fine.

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best Regards,

  

Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
2,176 Views

Hello disturbinglyzen

  

I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best Regards, 


Hugo O.  

Intel Customer Support Technician. 


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