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No HDMI Signal with 630 Drivers On 10900K

GunstarGizmo
Beginner
1,416 Views

Using the drivers provided by the Support Assistant, the HDMI does not work for my 10900K. HDMI only works when using the basic Microsoft drivers.  This has been a problem since I purchased the CPU in 2020 and since then, I've owned two different monitors. My BIOS is the most current from Asus.

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13 Replies
Alberto_R_Intel
Employee
1,386 Views

GunstarGizmo, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

What is the model of the monitor/TV?

Are you using adapters or converters to attach the computer to the screen?

Did you build the PC?

Did you make any hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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GunstarGizmo
Beginner
1,383 Views

I'm not using adapters of any kind and it's a custom build home computer. This is a problem that existed with my previous monitor as well, which forced me to use DP. This problem existed with a clean install of Windows 10 Pro with and without all updates.

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Alberto_R_Intel
Employee
1,371 Views

GunstarGizmo, Thank you very much for providing the SSU report.

 

According to the SSU report, the graphics driver version currently installed on your computer is 31.0.101.2114, which is provided by Intel®:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

 

It is important to mention that the Intel® graphics drivers are generic. For that reason, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

 

I looked on ASUS website and the latest graphics driver version they have available is 30.0.100.9805. Please try a clean installation of that driver following the instructions in the links below:

https://rog.asus.com/motherboards/rog-strix/rog-strix-z490-i-gaming-model/helpdesk_download/

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html 

 

For testing purposes, do you have the option to use a different high-quality HDMI cable?

 

We also recommended to get in contact directly with ASUS Support to make sure the latest BIOS version is currently installed on your machine:

https://www.asus.com/support/

 

Once you get the chance, please let us know the results.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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GunstarGizmo
Beginner
1,365 Views

Oh, okay. Well, I guess I'll just ditch the driver update assistant and just use those provided by Asus. If that doesn't work, I'll stick to DP. HDMI kind of blows anyway.

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GunstarGizmo
Beginner
1,355 Views

Their drivers didn't work either. Probably the same drivers provided by Intel. Maybe they're just inadequate for HDMI or there's some wacky setting in the BIOS that needs to be changed. Since so few people use the iGPU on these things, I doubt it's worth resolving. Also, the latest BIOS from Asus is trash. Ever since they added support for Windows 11, my system briefly shuts off during reboot or it temporarily shuts off a few seconds after powering on.

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Alberto_R_Intel
Employee
1,339 Views

GunstarGizmo, Thank you very much for sharing those results.

 

We are sorry to hear the HDMI issue remains after trying the troubleshooting steps provided previously.

 

It is important to mention that there is no need to remove the Intel® Driver Support Assistant. The reason why we suggest to install the drivers provided by ASUS was for testing purposes, in order to isolate the problem and confirm if the issue was related specifically to our driver.

 

Regarding the BIOS, we always recommend to keep it updated. In this case, if there are any problems with the latest version, we suggest to report this directly to ASUS so they can try to fix it, maybe on a new BIOS release, since everything in reference to the BIOS, including the settings, is supported by them.

 

We will do further research on this matter, as soon as I get any updates, I will post all the details on this thread.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

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GunstarGizmo
Beginner
1,332 Views

The BIOS issue was reported in their community by several people upon its release, but much like with everything else Asus creates, they're unwilling to fix problems. They'd rather have you upgrade to their next product or RMA it. This is why I will not be supporting them in future upgrades. Their Armory Crate software damaged my first 10900K CPU because it was not adjusting their cooler to the set fan speeds, so while I was encoding a video project, my system shut down from the high temperature. Nothing functioned normally until I replaced the CPU at my expense. I still have the processor.

 

Maybe the HDMI doesn't work because of the HDR being enabled in Windows. Works until Windows is loaded. Not sure why it suddenly loses signal.

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Alberto_R_Intel
Employee
1,309 Views

Hello GunstarGizmo, I just received an update on this matter.


While we are still working on this case, we just wanted to confirm:

What is the model of the monitors/TVs?

Did you test different high-quality HDMI cables?


We also recommend checking with ASUS directly the BIOS settings, to make sure they are the proper ones for the optimal functionality of the machine, and also the chipset drivers to confirm that they are updated to the latest version.


Regards,

Albert R.


Intel Customer Support Technician


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GunstarGizmo
Beginner
1,303 Views

The monitor is an ASUS PG329Q. I did test with different cables. This is a problem that existed with my previous monitor which was an ASUS PG348Q and I was using a different HDMI cable at the time. ASUS said I should only use the provided cable.

 

I did reset the BIOS and it worked, but the problem returned after reboot. Resetting the BIOS on these things shouldn't be so hard. They really need to introduce a simple button instead of a jumper pin. Also, the shutdown problem still occurs. Maybe it's because I still use Windows 10.

 

The BIOS settings are correct. Not sure why I need to enable the multi-monitor feature to enable HDMI. The chipset drivers are directly from Intel and current.

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Jean_Intel
Employee
1,258 Views

Hello GunstarGizmo,


Let us look into this and we will get back to you at our earliest convenience.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
1,242 Views

Hello GunstarGizmo,


If it is possible for you, I would like to recommend you use Windows 11 Operating System, just for testing. And in case the issue persists, I would recommend you check with Microsoft for support or the motherboard manufacturer's support for diagnostics.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
1,213 Views

Hello GunstarGizmo,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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GunstarGizmo
Beginner
973 Views

So I've tried using Windows 11 and nothing has changed. My system still shuts down during a reboot. I feel like reverting back to the BIOS that was released before Windows 11 support because it didn't do this. My NAS drives were corrupted as a result of this problem and I almost lost 25yrs of data. I don't know who is responsible for creating these BIOS updates, but I seriously hope the get on the ball and fix them soon before I decide to make brand changes.

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