Drivers

[Knight5]

I installed the latest driver update for my intel arc a750. When I restarted it kept freezing after I logged in as soon as the permission to allow access to the software popped up. I shut down multiple times, then factory reset and reinstalled windows, it is still freezing, and i cannot install apps or anything but i can access settings and have updated all that is needed. I have no clue what to do, or if I have completely messed it up. It also sometimes freezes after startup.

[Jean_Intel]

Hello Knight5,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

We would like to bear more understanding of your issue. You mentioned that the freezing issues started after updating the graphics driver. Do you remember what driver version you updated to?

Also, you mentioned that you can navigate through the operating system with some limitations. However, could you try rolling back to a previous driver?

• Simultaneously press the Windows + X keys on your keyboard. Select Device Manager.
• Expand Display Adapters.
• Double-click your Intel® display device.
• Select the Driver tab.
• Click Roll Back Driver to restore.

If the option is grayed out, you may need to install the previous version of the driver. Try installing driver 31.0.101.4146 to check if the issue can be replicated.

Best regards,

Jean O.

Intel Customer Support Technician

[Knight5]

I will try out what you mentioned, the latest update was Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows* 31.0.101.4314

I went back to 31.0.101.4255 and it seems to be working now, thank you.

[Jean_Intel]

Hello Knight5,

Thanks for the information provided.

If the system is now working with no freezes, there is no need to try installing driver 31.0.101.4146, as this was to confirm if the issue was present after rolling back the driver. We would like to further investigate this issue, so we would like to have more system information; share with us the following system reports:

• Intel System Support Utility (Intel SSU) 
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."
•  Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Knight5,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Knight5,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.