No Mans Sky keeps crashing on integrated graphics, but its Vulkan errors causing the crashes.

[StarWarsK]

Hello. I have been trying to (at least try) the game No Mans Sky on my intel Iris Xe graphics, and I thought it would at least load the menu, but it crashes after the game launches on pc game pass (as seen below). The error I get from the game is 123865_0x583DS_XB. I have found that this is actually a vulkan issue, as when I went into the game files folder under XboxGames, in content, and access the txt file FullLog, it only has one line: 

Vulkan Loader Message : vkCreateDevice: Failed to create device chain.

I have seen that this happens a lot on intel graphics and contemplating reinstalling windows as it has helped others with Vulkan errors (see here:  Solved: Re: Game engine crashes with A750 - Intel Community and Arc A750 Vulkan Issues (No Man's Sky) - Intel Community). Although the customer support assistant says it may be fixed by uninstalling the graphics drivers and reinstalling, it at least wouldn't work for my intel iris Xe graphics. Has anyone found other fixes, or should I just fold and reinstall windows like everyone else with this problem?

(I am including my intel system support utility file incase that helps, it is system.txt)

P.S I am running the latest drivers for my graphics, its version 32.0.101.5762.

[JeanetteC_Intel]

Hello StarWarsK,

Thank you for posting in Intel Communities.

Here are my recommendations for the fix, based on the details and SSU log file you shared:

1) The latest drivers from Dell Download Page are older than the currently installed drivers (OEM driver Version: 31.0.101.5333 vs. current installed driver version 32.0.101.5762. For that, let's proceed with the clean installation of the latest generic driver that we have from our Download Page, version Intel® Graphics Driver 32.0.101.5972 (WHQL Certified).

2) Follow the Clean installation steps.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello StarWarsK,

Good day.

I am waiting for an update regarding the details I requested to further check this issue. Kindly let me know about this information so I can identify the next steps that need to be taken to solve this issue.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello StarWarsK,

I am waiting for an update regarding the details I requested to further check this issue. However, I have not heard from you for the past few days, so I will proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[StarWarsK]

Hello. Sorry I didn't really get any notifications of a response but I've tried that and it didn't work. I'm reinstalling windows to try to fix it.