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NHBM0
Beginner
1,325 Views

Not able to choose 4k resolution (intel UHD 630)

Hello, I would like to know how to be able to choose 4K resolution, I have a desktop pc equipped with an intel uhd 630 and a monitor Asus compatible 4k uhd 60 hz, the graphics card is well installed but no 4k resolution is available to choose, full hd maximum as choice, tell me what to do, thank you!

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8 Replies
Gh0stb1t
New Contributor I
1,115 Views

System Details?

Processor model?

Windows version and build number:

PC/motherboard/laptop model:

how are you connecting the display? Any adapter or dongle or docking?

Driver version:

NHBM0
Beginner
1,115 Views

Windows 10 Pro N (18363), Intel core i7-8700 3.20 GHZ, 16 g ram, VOSTRO 3670, desktop pc not a laptop, im using a monitor ASUS VP28U (4k) with a HDMI cable high speed

NHBM0
Beginner
1,115 Views

posted a file.
Gh0stb1t
New Contributor I
1,115 Views

Your processor supports 4096x2304@24Hz through HDMI 1.4. What is the refresh rate you have currently selected? In the Control Panel or Command Center try first choosing refresh rate 30Hz and should you be able to select UHD resolution 3840x2160... or choose refresh rate 24Hz and you should see 4096x2160 available...

NHBM0
Beginner
1,115 Views

Thanks for the answer, now im not able to choose any resolution or any refresh rate, there is only 3840x2160 at 30Hz available, im using hdmi cable high speed 2.0 (XboxoneX cable )

 

Max44
Beginner
1,115 Views

Setting it up

Right click on your desktop and select Display Settings.

Make sure the resolution is set to 4K (3840 x 2160)

If the screen feels a little choppy, tap on Display Adapter Properties at the bottom of the Window.

A new Window will open up. Navigate to the 'monitor tab' and then select 60Hz as the refresh rate.

AlHill
Super User
1,115 Views

MJani10
New Contributor I
986 Views

Here is the solution: 

https://community.intel.com/t5/Graphics/A-problem-with-UHD-620-and-5120x1440-resolution-Philips-499p...

 

It's for the 5120x1440 res, but can be used for your 4k problem. 

 

Cheers, 

MJ

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