Noticed a bug on multiple games using intel arc a770 16gb

[ZekeLol]

Hello, I've been using the Arc A770 for a few days now. I've been testing quite a few games and applications and so far my experience has been either really good or pretty rocky, but there's been something in particular that would help a lot of games out. I've noticed that while playing multiple games while monitoring through MSI afterburner as well as the built in arc control overlay that the wattage of the card randomly gets lowered a ton, slowing down game performance. Particularly with Layers Of Fear 2, Deep Rock Galactic and Subnautica: Below Zero. There doesn't seem to be any particular thing that triggers it to happen, but it does. Usually it spikes up to 100% usage, slows down to around 20-30fps for about 15 seconds, and the wattage goes down to about 50 or 60 watts, then it'll slowly pick back up until it gets up to normal. I am on beta driver 31.0.101.4355, and for reference my processor is the core i5 10400, my motherboard is the ASUS TUF B560M-Plus WiFi, I'm using 16GB of GSkill ripjaws DDR4 and a 650W power supply and in performance tuning within arc control I have the card at 228 watt core power limit.

[Carlos_L_Intel]

Hi @ZekeLol,

Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you. Please help me with the following information in order to assist you: 

• Are you using a straight cable into the port, or are you using any type of adapter or docking station?  
• When did the issue start? Were there any recent changes?  
• Is Resizable Bar enabled in the BIOS? 
• Did you have any previous graphics cards installed?
•  To get more information from your system, please install the Intel® System Support Utility (Intel® SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". Click on "Next", save the report and attach it to your response.

Best regards, 

Carlos L.  

Intel Customer Support Technician.

[ZekeLol]

- I am using a display-port cable and an HDMI cable both plugged directly from the card into my monitors.

- The issue started from what I can tell as soon as I started using the card, but only in certain titles.

- Resizable Bar is enabled in my motherboard BIOS.

- I did used to have an AMD RX 6600 installed in my system, I used DDU to completely remove the old Radeon drivers after I deleted them before installing the drivers for the A770.

I am getting a message that says "Sorry, unable to complete the action you requested." when attempting to attach the system support utility scan file.

[ZekeLol]

Oh, well it seems it was able to attach.

[Carlos_L_Intel]

Hi @ZekeLol,

 Thank you for all the information. In this case, base on the report, please help me with the following: 

• Update you BIOS, if you need help, please contact the motherboard manufacturer for detailed instructions on how to do it. (https://www.asus.com/motherboards-components/motherboards/all-series/tuf-gaming-b560m-plus-wifi/helpdesk_bios/?model2Name=TUF-GAMING-B560M-PLUS-WIFI)

Let me know if anything changes.

Best regards, 

Carlos L.  

Intel Customer Support Technician.

[ZekeLol]

Can I ask why updating bios would help? I've always stayed away from bios updates due to the risk that it entails regarding possible system loss due to power interruptions. I just want to make sure doing this is going to be worth putting my system at risk.

[Carlos_L_Intel]

Hi @ZekeLol,

Thank you for your question. A BIOS update can fix bugs related to specific hardware or add compatibility for new devices, which in your case the card is relatively new hardware, so this is recommended. To ensure everything goes as planned, I would strongly recommend contacting the motherboard manufacturer to apply the BIOS update. 

Best regards, 

Carlos L.  

Intel Customer Support Technician.

[Carlos_L_Intel]

Hi @ZekeLol,

Were you able to check the previous post? Let us know if you still need assistance.  

Best regards,  

Carlos L.  

Intel Customer Support Technician.

[DeividA_Intel]

Hello ZekeLol,  

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician