Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Black Screens when opening new windows, tabs or page updates

niffywiffy
Beginner
756 Views

Hi,

Around 20 minutes ago I downloaded the newest graphics drivers for my Intel i5-11500, which uses the UHD 750 graphics, but the drivers were for the Arc or Iris Xe however my Intel driver manager thing told me that they were the newest and I should update to them.

Ever since then every time I open a new Window, Tab or anything happens really, my screen goes black and my monitor tells me there is no signal.

This is very frustrating and I can't really think of what to do except download the old ones I had, which worked fine, but then have the Intel Driver support Assistant bugging me every hour to update, but I don't even know if that would work.

Any help is appreciated as this is VERY annoying.

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Jocelyn_Intel
Employee
720 Views

Hello, @niffywiffy  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your graphics, I will gladly assist you here. 

 

What is your Laptop/motherboard model? 

 

Perform a clean installation of your graphics drivers, using the latest graphics driver

 

Note: Make sure to check you have all the Windows updates before doing the driver installation and doing the clean installation process without internet connection. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
691 Views

Hello, @niffywiffy  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
637 Views

Hello, @niffywiffy    

 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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