Nuc 6I7KYK Remote Desktop graphics problem - most probably driver

[VZind]

Hello,

Description:

today I came home and had some work to do. After connecting to remote desktop I couldn't believe my eyes. Unreadable fonts, blurry icons and buttons. After I moved mouse cursor over some of those items they returned to almost normal state, but after a while it reverted to its original state. RDP is unusable atm. I've tried to take some screens of the problem. I own NUC 6I7KYK for 5 days and this is not the first graphical issue, but others were in game I tried so not so much problem for me. Grim dawn was affected a lot, before I decreased some details, then it returned into normal. I deleted it however so I can't say now which settings helped it. But back to my problem with RDP. I own second NUC 5PPYH and I didn't notice any similar issue so far (about 3 months). This happens every time I connect to remote desktop server Windows 2012 R2. I'm not sure if it can be same problem, but inside of windows 10, when cursor changes to show work in progress (rotating blue ring) it has also strange outline.

HW and SW

On both devices I use Windows 10 64 bit.

NUC 5PPYH:

8GB DDR3

windows 10 home - insider preview slow ring

never seen similar issue

NUC 6I7KYK

16GB DDR4 2x8GB Corsair 2400MHz

windows 10 pro - stable (1511 - 10586.494)

happens always with 2012 R2

I didn't notice it on 2003, 2008 R2, windows 7 etc. I can't test 2012

happens in both Microsoft Remote Desktop Connection Manager and default Remote Desktop app

drivers - windows 10 from windows update - last four numbers .4444

stable drivers from Intel - 20.15.40.25.4463

beta drivers - Beta_15.40.26.64.4474

Display - Benq GW2760 connected via HDMI through Yamaha receiver HTR-4067, but even with direct connection HDMI -> DVI not solved

BIOS - KY0037.bio

VBIOS - 1040.0

dump and diagnostic files are inside "nuc problem.zip" archive.

I hope you will be able to find solution/fix it. I like this device.

Best Regards

Vaclav Zindulka

[VZind]

Yesterday I tried fresh installation of windows 10 and problem wasn't there. However this time I left everything on windows update and finally I updated graphics drivers to latest version. Last time I had installed all drivers from Intel download site. I don't know, what had caused the problem, but now it is OK so far. I've tried installing Grim Dawn again and now I know the setting which breaks graphics, mostly shadows. It is shader set to high of very high. Medium is OK.

[idata]

Hi Vaclavz,

Thanks for the feedback, here is the latest Graphics version 4481, for the Intel® NUC6i7KYK: https://downloadcenter.intel.com/download/26157/ https://downloadcenter.intel.com/download/26157/ I recommend you to check on this Intel website to Check out the games optimized for your graphics: https://gameplay.intel.com/HardwareGames/93341/Intel%C2%AE%20Core%E2%84%A2%20i7-6770HQ%20Processor%20(6M%20Cache,%20up%20to%203.50%20GHz) https://gameplay.intel.com/HardwareGames/93341/Intel%C2%AE%20Core%E2%84%A2%20i7-6770HQ%20Processor%20(6M%20Cache,%20up%20to%203.50%20GHz) Regards,Hellen.

[VZind]

Hi Hellen,

thanks for link to new drivers. Everything works well so far and one minor issue with crashing graphics driver when using LibreOffice has also been solved.

I will try some games from the list, nevertheless I'm more than pleased with graphics performance. I really didn't expect so much. I'm looking forward for some alternatives to Razer Core to try external GPU too

Best Regards

Vaclav

[idata]

Hi Vaclavz,

Great to know that the driver worked as it should, please let me know if there is something else you need. Regards,Hellen.