OBS Studio on Ubuntu 24.04 doesn't offer Intel Encoding on Core 3 N355, "Standard" Graphics drivers

[JimBobStPaul]

Hi.

I am by no means expert at OBS Studio or Linux, but I have lots of experience/skills with Personal Computing in general.

On my new ASUS NUC 14 Essential (Model # NUC14MNK35*) with Intel Core 3 N355 CPU, running Ububtu 24.04 LTS, I followed the instructions to install Graphics Drivers at

https://dgpu-docs.intel.com/driver/client/overview.html

... and it gave no errors, and the Verification step yielded:

To verify that the kernel and compute drivers are installed and functional, run clinfo:

clinfo | grep "Device Name"

james@NUC14Ess:~$ clinfo | grep "Device Name"
Device Name Intel(R) Graphics
Device Name Intel(R) Graphics
Device Name Intel(R) Graphics
Device Name Intel(R) Graphics
james@NUC14Ess:~$

then I followed the instructions "Install OBS Studio on Ubuntu 18.04 or newer ..." at

https://obsproject.com/kb/linux-installation

... and it gave no errors, then I started OBS Studio and it seems to run normally, I ran the Configuration Wizard and it connects to my Nginx webserver at localhost and will actually do streaming, but the CPU load is unacceptable because OBS Studio is stuck in Software encoding, and there is no Intel option in the droplist to choose Hardware encoding.

I checked the System Requirements for OBS Studio and my rig is _far_ better than the required specifications. I installed:

Kingston RAM: Fury Impact 16GB 4800MT/s DDR5 CL38 SODIMM XMP Ready Laptop Memory Single Module KF548S38IB-16
https://shop.kingston.com/products/impact-ddr5-laptop-memory?variant=41738521968832

Crucial P3 1TB PCIe Gen3 3D NAND NVMe M.2 SSD, up to 3500MB/s - CT1000P3SSD8

Please tell me what I need to do to get Hardware Encoding going on this rig.

If you want to chat by phone, please call my iPhone at

651.440.4328

Thanks for any help.

Sincerely,

Jim Harris

[BrianT_Intel]

Hi @JimBobStPaul,

I hope this message finds you well.

I want to sincerely apologize for the delay in providing an update on this matter. I understand the importance of timely communication and regret any inconvenience this may have caused.

Currently, I am thoroughly reviewing your concern regarding the capabilities of Alder Lake N CPUs and their ability to utilize QuickSync. You can use the vainfo command to check the media status and capabilities, which should confirm the support for QuickSync.

Please rest assured that we are actively investigating this issue further. I will keep you informed and provide another update as soon as possible.

Thank you for your patience and understanding.

Regards,

Brian T.

Intel Customer Support Engineer

[BrianT_Intel]

Hi @JimBobStPaul,

I hope this message finds you well. I wanted to keep you informed about the progress regarding the issue you reported. My team and I are actively working on it, and I will reach out to you with any new information as soon as it becomes available.

Thank you once again for your understanding and patience as we work through this matter.

Regards,

Brian T.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @JimBobStPaul,

I hope this message finds you well. I wanted to inform you that Alder Lake N CPUs are approved to utilize QuickSync technology, which can enhance your media processing capabilities. You can use the vainfo command to check the media status and capabilities on your system.

I apologize for the delay in confirming this information. Please let me know your current status and if you have any additional questions or issues. Your feedback is important to us, and we are here to assist you.

Thank you for your understanding.

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @JimBobStPaul,

I hope this message finds you well. I am writing to follow up on our previous communication regarding the verification of QuickSync technology in your processor.

We understand the importance of ensuring your processor supports the features you need, and we are here to assist you in any way possible. Could you please let us know if you were able to verify whether your processor includes QuickSync technology? If you need any guidance or further assistance in this process, please do not hesitate to reach out.

Your satisfaction is our priority, and we are committed to providing you with the support you need.

Thank you for your attention to this matter, and we look forward to your response.

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @JimBobStPaul,

I hope this message finds you well. I am writing to inform you that this will be my final follow-up regarding the verification of QuickSync technology in your processor. Despite our previous communications, I have not received any response from you.

As a result, I will proceed to close this case and close this thread. Please rest assured that you can always reach out to us for any future inquiries or assistance.

If you have any questions or require further clarification, please do not hesitate to create a new thread or contact Intel Customer Support directly. We are here to help and ensure you have the best experience with our products.

Thank you for your understanding and cooperation.

Regards, 

Ernesto C. 

Intel Customer Support Engineer