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OBS sharing window black - Intel HD Graphics 520

maria1
Beginner
215 Views

Hi, my computer has the following features:

ASUSTeK COMPUTER INC. X555UA BIOS Version X555UA.303
Date
4/17/2019
Motherboard Manufacturer
ASUSTeK COMPUTER INC.
Model X555UA
Version 1.0
Operating System Edition
Microsoft Windows 10 Home (64-bit)
Version (Build) 1709 (10.0.16299)
Devices and Drivers
Processor
Intel® Core™ i5-6200U CPU @ 2.30GHz
Graphics
Intel® HD Graphics 520

I want to restore my profile values from the Intel HD Graphics control panel because I wanted to capture any window from Mozilla or google chrome in OBS but the window appears black.

Please, I would like to know how to do it. I could do it before, not now.

Thank you in advance.

 

0 Kudos
4 Replies
Victor_G_Intel
Moderator
202 Views

Hello maria1,


Thank you for posting on the Intel® communities.


To better assist you, please provide the following logs and information so we can move forward with your support request.


-Please run the following tools and attach the reports generated.  

   

-Intel® System Support Utility (Intel® SSU)


Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

•          Open the application and click on "Scan" to see the system and device information


•          By default, Intel® SSU will take you to the "Summary View".  


•          Click on the menu where it says "Summary" to change to "Detailed View".  


•          To save your scan, click on "Next", then "Save".  


-DXDIAG 


•          Go to Start > Run or Windows Key + R. 


•          On the Run prompt, type "dxdiag" then click OK. 


•          On the DirectX Diagnostic Tool window, click on Save All Information. 


•          Browse to a folder, type in a filename then click Save. 


-Intel® Graphics Control Panel report


Instructions link:


https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html


-Can you please share with us a video or some screenshots of the issue that you are having?


-Were you ever able to use this program OBS with this laptop without any issues?


-Do you remember if this issue happened after a new OS update or a driver update?


-Have you installed any recent software or hardware in your system?


I look forward to hearing from you.


Regards,


Victor G.

Intel Technical Support Technician 



Victor_G_Intel
Moderator
196 Views

Hello maria1,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician  


maria1
Beginner
192 Views

Hi!! I was able to do it.

I opened google chrome compatible with window 7.

Properties - Compatibility - Compatibility mode, run this program in compatibility mode with windows 7

Thank you for your help.

 

Victor_G_Intel
Moderator
185 Views

Hello maria1,


Thank you for posting on the Intel® communities.


We are glad to know you found a solution. Since the thread is now solved, we will proceed to close it.


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,


Victor G.  

Intel Technical Support Technician


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