Onix Odyssey Intel Arc B580 Having Multiple Issues.

[NightFall_RS]

So I just got one of these https://www.newegg.com/onix-odyssey-8346-00178-arc-b580-12gb-graphics-card-double-fans/p/N82E16814987001    Today and I just installed it. However when I try to install drivers it doesn't seem to do anything, like, there will be a short app install process and then the command prompt show up for a split second. After that you see a splash screen that says intel graphics drivers loading. It disappears and nothing else happens. In addition Windows doesn't register that I have it installed and i can't launch games due to the lack of a gpu (something about directx). However the fans on the card do spin. The Intel driver and support assistant gives me this error code when i try to use it to install the drivers: Installation failed with error code 0x8000847B (-2147449733). Here's all the things ive tried to fix it, can you guys recommend anything else? 

1. re-download and re-install driver multiple times

2. wipe all traces of the drivers using DDU. Then attempting to re-download and re-install

3. removing card from pc and putting it back in

4. changing a bunch of bios settings such as resizable BAR

5. Updating BIOS (big mistake leads to windows PIN headaches)

And yeah that's about it! I'll leave my current specs in case they might mean something. And of course there's always the sad possibility of broken hardware.

Ryzen 5 5600GT

16gb Corsair Vengeance 3200mhz DDR4

ASRock B550 PG Velocita ATX AM4

Silicon Power A55 500gb ssd

ThermalTake Smart 600W (yes i know it's a piece of trash)

Zalman S2 ATX mid-tower

 

[ArchieD_Intel]

Hi NightFall_RS,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Is the Resizable Bar enabled?
• Are you using Intel® Driver & Support Assistant to install the driver?
• Have you tried manually installing the driver?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi NightFall_RS,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi NightFall_RS,

 Apologies for previously asking you:

• Are you using Intel® Driver & Support Assistant to install the driver?
• Have you tried manually installing the driver?

I would like to request for the following logs so I can further investigate why the installer crashes:

1. Please provide an application event viewer log from your system. Below are the steps to generate the logs
   1. Right Click on the Start Button
   2. Click on Event Viewer
   3. Click on the chevron of the Windows Logs
   4. Right Click on the Application and select Save All Events As
   5. Save the file and send us a copy
   6. make sure to indicate the timestamp of the crash
2. Please provide a System event viewer log from your system. Below are the steps to generate the logs
   1. Right Click on the Start Button
   2. Click on Event Viewer
   3. Click on the chevron of the Windows Logs
   4. Right Click on the System and select Save All Events As
   5. Save the file and send us a copy
   6. make sure to indicate the timestamp of the crash

If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi NightFall_RS,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi NightFall_RS,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician