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Installer exit code 8

Omid-Shojaee
Beginner
3,060 Views

Hello,

 

I just installed DSA on a fresh install of Windows 11 22H2.

 

After restart it notified me of an update:

 

Screenshot 2023-04-07 195604.png

 

So I downloaded the update and started the installation and got this:

 

Screenshot 2023-04-07 195730.png

 

I deleted the download from C:\ProgramData\Intel\DSA\Downloads and refreshed the page, downloaded the update again and got the same error.

 

So I grabbed the DSA uninstaller from Intel® Driver & Support Assistant Uninstaller and repeated the whole process and got the same error again.

 

Any ideas please?

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10 Replies
AlHill
Super User
3,058 Views

If you have a 6th gen/skylake processor, you are currently out of luck:

https://community.intel.com/t5/Graphics/Driver-31-0-101-2121-gt-Error-8-gt-Something-went-wrong-while/m-p/1473839/emcs_t/S2h8ZW1haWx8Ym9hcmRfc3Vic2NyaXB0aW9ufExHNkdPV1dONFpZSTdWfDE0NzQxODV8U1VCU0NSSVBUSU9OU3xoSw#M116053

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Omid-Shojaee
Beginner
3,046 Views

Then I shouldn't been notified of the update.

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AlHill
Super User
3,045 Views

Now you are in uncharted territory.  IDSA has enough trouble with updates as it is!<G>

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Jean_Intel
Employee
2,953 Views

Hello Omid-Shojaee,

 

Thank you for posting on the Intel️® communities. We are more than pleased to solve this issue. We would like to further investigate this issue; to do so, please provide us with the following:

 

 

Best regards,

Jean O. 

Intel Customer Support Technician


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RockyBoiOff
Beginner
2,525 Views

Hi, I am also facing the same issue. I am facing it with my graphics driver. Snippets below,

RockyBoiOff_0-1683280827798.png

DSA also doesn't scan for new drivers anymore after this issue. It always shows scanning failed due to some or the other error.

Kindly suggest how I can fix this, as I have tried clean installation multiple times, and it does not work. Please assist at the earliest.
Thanks

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Jean_Intel
Employee
2,912 Views

Hello Omid-Shojaee,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Omid-Shojaee
Beginner
2,889 Views

Hello @Jean_Intel 

 

Right now, without doing anything, DSA tells me I'm up-to-date and there's no update for my hardware !!!

 

So problem is solved in the most innovative way !!

 

Thank you very much!!

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Omid-Shojaee
Beginner
2,853 Views

@Jean_Intel 

 

I just upgraded to Windows 11 and the exact same update installed successfully!

 

The error said update is not compatible with my Hardware not OS!

 

Well done Intel!

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Jean_Intel
Employee
2,815 Views

Hello Omid-Shojaee,

 

We are glad to know that you have been able to install the latest driver for your system. We would like to further investigate this problem; however, to further investigate the problem, we require the system information requested before:

 

  • Provide me with the zip file with the  Intel® DSA Folders. Take a look at the article "How to Obtain the Intel® Driver & Support Assistant (Intel® DSA) Folders?" for further information about the methods you can follow to get the folders.
  • Create a report using the Intel System Support Utility (Intel SSU) 
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
2,753 Views

Omid-Shojaee,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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