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OpenGL ES Error - Can't find the Intel Graphics

Hello, after opening updated Adobe After Effects I got a message to update my drivers for both Nvidia GeForce GTX 1050 Ti and Intel UHD Graphics 630.

After updating both of them through Device Manager. After reboot, I got error "OpenGL ES Error - Can't find the Intel Graphics" and system crashing after a few minutes.

It seems it only crashes when I have an external screen connected to my Acer Nitro AN515-52. 

How could I fix it?

Thank you very much!

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3 Replies
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Hello JakubJ, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following information. If possible, run the first 2 reports with and without the external monitor that causes the issue: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). 

 

2. Provide the Report for Intel® Graphics Drivers, follow this link

3. What was the driver version that you had installed before and which driver version caused this issue?  

4. Can you confirm when exactly is your system crashing? If possible, provide a video of the behavior. 

5. Can you confirm when are you seeing the error from OpenGL? Is it after booting, or after running a specific configuration, etc? Please explain  

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


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Hello JakubJ,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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Hello JakubJ,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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