OpenGL SELECT function appeared to be broken starting with Trimble Sketchup 2015 through 2017. This problem seems to have happened before. Please help

[TPham18]

Starting with Trimble's Sketchup version 2015, the OpenGL Select function appears to be broken. It would take along time for the Select function to response. There is a discussion forum in Sketchup here:

https://forums.sketchup.com/t/selection-tool-process-is-slow-unbearably-slow/41147/326 https://forums.sketchup.com/t/selection-tool-process-is-slow-unbearably-slow/41147/326

I have done a quick analysis (SecondLife) for the issue which I am repeating it here:

"Catamountain,

I sincerely appreciate your help. In my computer I do have the latest Intel driver for the HD4000. Yes, I do have the Intel Driver Update Utility (version 2.8.0.7). My Intel HD4000 driver version is 10.18.10.4653. However, I can debunk the blames on the two most popular causes (i.e. (1) Windows update & (2) Not having latest driver). All you have to do is perform this simple test. If your computer is affected, down load a copy of Sketchup 2014 and 2015. Create a simple drawing, a single line will do. Then try to select it. Sketchup 2014 will work and Sketchup 2015 won't. So for the same environment (i.e. same computer set-up with same Windows updates and same graphics driver), why does one version works and the other won't? (For those who believe that this problem is not under Trimble control, I hope this experiment will settle it. Earlier versions of Sketchup can sidestep the Windows deficiencies). Now, if you go into the Preference panel on the Sketchup 2015 and disable the OpenGL hardware accelerator, then Sketchup selection will work albeit at the much degraded performance since the CPU is now doing all the work. This narrows the issue to just the OpenGL interface. Now if Trimble wants to fix this problem, all they have to do is examine the OpenGL interface in the built sheets for Sketchup 2014 and 2015, pay particular attention to Windows global parameter settings (highly impacted by Windows updates), look at all the differences between the two OpenGL built (yes, I am aware that these are two different OpenGL versions). Perhaps, the problem is now narrow enough to identify the culprit. BTW, prior to my retirement, I have nearly three decades of flight worthy hardware/software development for a major American airplane manufacture. I sincerely thank the Sketchup team for such an outstanding product. Sketchup has given me so much pleasure for my creative hobby works. I hope Sketchup Make continue to be successful and available free to hobbyists worldwide. Even the Pro version is dirt cheap compare to other CADs."

It seems like this issue has happened once before with other CADs:

Can you help us suffering Sketchup users?

Thank you in advance for any assistance. BTW, I am not an employee of Trimble so I can't provide any insight into Sketchup software. I am just a suffering hobbyist trying very hard to find relief.

Best Regards,

[idata]

Hello tpham5757,

Thank you for contacting the Intel community. Would you please fill out the information at the following link to further investigate?/thread/77761 https://communities.intel.com/thread/77761 Regards, Ivan.

[TPham18]

Hi Ivan,

Here's the requested information. Sorry about the format.

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span>

Always (100%):

Often (51-99%): X

Sporadic (20-50%):

Very Sporadic (<20%): </span>

Hardware (HW)

Brand and Model of the system.

Windows 10, Intel x64 based PC

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Built-in Intel HD4000 Graphic chipset

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)

EFP

How much memory [RAM] in the system (see note2 below).

32 GB

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

None

Hardware Stepping (see note1 below).

<td style="border-width: 0px 1px 1...

[PL4]

A customer of mine is having the same problem with his new i3-based laptop.

Intel driver version 22.20.16.4771 (installer version 15.46.05.4771) dated 2017-08-13 which is the latest at time of writing, straight from Intel's support site.

OS : Win 10 Pro x64, version 1703, build 15063.0

GPU : Intel HD Graphics 620 (integrated on i3-7100U)GPU driver : version 22.20.16.4771SketchUp : 17.2.2555 (x64)

This issue is not new and seems to be specific to Intel GPU drivers. Has Intel investigated this?

[idata]

Hello tpham5757 and mach128x,

I am sorry to hear you are still having OpenGL* issues. It looks like there is some type of compatibility issues between SketchUp and our graphics controllers. The following link will provide more information about it https://help.sketchup.com/pl/article/36208 https://help.sketchup.com/pl/article/36208 I recommend running the "SketchUp 2017 Checkup application" that is on that link so the utility can let you know if the application will run or not with the hardware you have in your computer. We also recommend contacting SketchUp in order to check with them if there is any workaround available for it. This link will give you their contact information https://help.sketchup.com/en/contact https://help.sketchup.com/en/contact Regards,Fred D.

[idata]

tpham5757,

Hope you were able to check the previous input.

Regards,

Amy C.