OpenGL support issue with Intel HD 5500 graphics card

[GMócs]

Dear Intel Community,

I have to work day-by-day with a software (nuclear medicine imaging software, unfortunately not public), which uses OpenGL to visualize images. The program is starting well, however when I load the images, I cannot see them. The images are there (when I create an area where I think the subject must be, it shows statistics about the area) but they are not visible. (Concerning only to 2D images, the 3D images - called MIP rendering - working well)

I have a Lenovo Yoga 3 1470 with Intel CORE i7 and Intel HD 5500 Graphics. I use the latest driver 15.36.18.64.4156 (however I tried previous versions as well) . It wouldn't be so surprising, because the software supports other chipsets rather then Intel. BUT: 1. My colleague has also Lenovo laptop with Intel HD 4400 Graphics, and he has no problem with image rendering. 2. Our software developers tried the software under linux (xubuntu) with my laptop, and they found no problem (unfortunately I cannot use the linux version of the software, because it's buggy).

Do you have any advice, or I can just wait if there will be a newer driver, which may support the feature?

Thank you,

Gábor

[Silvia_L_Intel1]

Hello Yohimbin, thanks for joining the Intel Community.

In order to help you on this issue it would be necessary to get the information from your system.

Would you please provide me with the Intel® Graphics Driver Report http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm and the DX Diag report for your system as soon as possible in order to check some information from your system? (Start -> Run -> dxdiag -> Save All Information

You can also check the information provided on this thread /thread/54755 https://communities.intel.com/thread/54755

[GMócs]

Dear sylvia_intel,

Thank you for your reply. These are the links to:

dxdiag - https://drive.google.com/file/d/0B3KU6an1PefaVWtGY0xaSXJMSEU/view?usp=sharing DxDiag.txt - Google Drive

Intel (R) Graphics Driver Report - https://drive.google.com/file/d/0B3KU6an1PefaV0R2RFV5T3NlWms/view?usp=sharing Intel(R) HD Graphics 5500 2015. április 23._English.txt - Google Drive

saved report text files.

Thanks,

Gábor

[Hans_B_Intel]

Hi,

I have a question, have you tried the drivers provided by Lenovo*?

The driver that you have tried (15.36.18.64.41560) is our generic driver, but this one does not include the special features from the OEM design.

Please try the drivers from Lenovo* and let us know how they work.

[GMócs]

Hi Siberio,

Thanks for the reply. I have tried this Lenovo driver: http://support.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-3-1470/downloads/DS102279 http://support.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-3-1470/downloads/DS102279 , with the version number V10.18.14.4062_PV, but it didn't work for me as well . No other VGA driver was provided from Lenovo.

Gábor

[Hans_B_Intel]

In this case it may be best to try Lenovo support and check if there would be Driver updates.

[GMócs]

Thanks, I will try it, however I thought I can find a better solution here. As I wrote in my original comment, the images were loaded perfectly under linux, where the driver is also supported by Intel, but not by Lenovo.