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OpenGL

Jopa
Beginner
493 Views

So I just bought a new computer about two weeks ago and I downloaded Kingdom Rush Frontiers and tried to play it but an error appered saying that my graphics card drivers dont support OpenGL version 2.1 and that i curentlly have version1.1.0. Today I tried to play minecraft but the same error appered saying my drivers were outdated and cant support OpenGL. About a week I tried to fix it, bout no solution worked, I downloaded drivers from intel's site several times and the error still remained. I have Intel HD Graphics 4600.

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10 Replies
AlHill
Super User
482 Views

I think you got taken.  Your "new" computer is 8 years old and the processor is discontinued.

You can try this driver to see if it helps.

https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40-

 

Also, So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

 

Jopa
Beginner
476 Views

The error is still there, so I should buy a new processor then?

AlHill
Super User
473 Views

It will not help you.  If you are a desktop, you can get an older nvidia card, say GT 760  or 1060, and use that.

 

However, your OpenGl should be at 4.3.  Look under core processors:

https://www.intel.com/content/www/us/en/support/articles/000005524/graphics.html

 

Provide that SSU report so we can verify what you have.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Jopa
Beginner
469 Views

When I click submit it opens a page whichi doesnt exist but here is the file

AlHill
Super User
457 Views

You have the latest HD 4600 driver installed on W10, which has OpenGL 4.3 support.

 

Something else is the problem, but not the processor or the graphics.  Are your games updated for Windows 10?

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

 

 

Jopa
Beginner
455 Views

I bought Minecraft so I'm pretty sure they are

AlHill
Super User
450 Views

We cannot be just pretty sure.  verify that you have the latest versions.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Jopa
Beginner
446 Views

It's the latest version 100 percent

AlHill
Super User
438 Views

Maybe one of the Intel support engineers will have an idea of what is wrong.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Alberto_R_Intel
Moderator
396 Views

Jopa, Thank you for posting in the Intel® Communities Support.


Just to let you know, the Intel® Core™ i5-4570 / Intel® HD Graphics 4600 products are under status of: End Of Interactive Support / Discontinued, as you can confirm in the following link:

https://ark.intel.com/content/www/us/en/ark/products/75043/intel-core-i5-4570-processor-6m-cache-up-...


So, even though Intel® technical support will no longer be provided for this kind of products, still, as an option you may want to try our Discontinued Products Community to get recommendations from fellow community members:

https://community.intel.com/t5/tag/Discontinued%20Products/tg-p/tag-id/919?profile.language=en


Or you may also find the Discontinued Products Website helpful to address your request:

https://www.intel.com/content/www/us/en/support/discontinued-products.html


Regards,

Albert R.


Intel Customer Support Technician


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