Optimization Request: Performance issues and crashes on Intel Arc A750 in Deadlock

[westcett]

Hello Intel Support Team,

I am reaching out to report significant performance issues with the game Deadlock (currently in Closed Beta) using an Intel Arc A750 graphics card. Despite the game's high player count (approx. 90,000 active users), the current optimization for Arc hardware seems insufficient.

My System Status:

• GPU: Intel Arc A750

• Feature: Resizable BAR is ENABLED (verified in BIOS).

The Issue: I am currently experiencing frame rates between 40-50 FPS, whereas similar cards like the RTX 4060 are achieving 120+ FPS. Furthermore, the game frequently freezes and crashes to the desktop. Based on the A750's hardware capabilities, I believe a performance target of 70-80 FPS is reasonable for this title.

I kindly request that the driver team investigates Deadlock for the next Intel Game On Driver update to improve stability and frame delivery.

Thank you for your continuous efforts in improving the Arc ecosystem.

[Mike_Intel]

Hello westcett,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Just to check, this game is not yet released, right?
2. Was it working fine before or are you having this issue from your first test?
3. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello westcett,

I hope this message finds you well. 

Were you able to check the previous post?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello westcett,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician